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Retail Manager (QM Food)

Queen Mary University of London
Closing date
5 May 2021

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Job Details

About the Role

The Retail Manager is a senior post within the QM Food team, reporting into the Head of QM Food & Hospitality. The role purpose is to deliver a best in class service for students, staff and visitors, ensuring that the retail offer is fit for purpose, with 'best in class' customer service delivery and consistent financial performance. The offers will need to be diverse to match the evolving customer needs, with innovation interwoven into the operation, to introduce high street retail practices into the current offer to include demand management, offer development, consistency of service, brand alignment and digital implementation. The post holder will also be responsible for service standards and operating procedures and to ensure compliance with all policies, procedures relating to Food Safety regulations and Health and Safety at work.

About You

You are a passionate people person, highly skilled in motivating teams; you will have considerable retail experience, having worked in the High Street and/or Higher Education Sector. You will have openings experience and a proven record of financial delivery; an astute communicator with a flexible solutions based approach.

The post is a full time permanent appointment. Starting salary will be in the range of £38,084 - £42,433 per annum, inclusive of London Allowance. Benefits include 30 days annual leave, pension scheme and interest-free season ticket loan.

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