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Business Relationship Manager - ERN03118

Closing date
6 May 2021

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Technology & New Media
Contract Type
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Job Details

An exciting senior level opportunity has arisen within our ICT Service for a Business Relationship Manager to act as the primary representative for departments within East Renfrewshire Council.

We're looking for an experienced Business Relationship Manager to join our team. As the key ICT contact, you will be responsible for developing customer centric relationships with departments to ensure that ICT services are aligned with business need and to drive up customer satisfaction by delivering a positive customer experience by meeting and exceeding expectations. You will provide strategic direction to departmental leaders and technology engagement and support the Council Digital Transformation programme.

To do this, you will need to be educated to degree level or have equivalent experience and preferably hold formal project and programme qualifications and be used to managing customer expectations. You must be able to deal with a wide range of customers at all levels and explain complex technical issues in a simplified manner. This will be coupled with experience of aligning ICT services with business need and identifying opportunities to maximise the benefits of technology in pursuit of strategic goals.

You must be a methodical self-starter who is able to form positive relationships and deal with people confidently at all levels. You will need to have excellent interpersonal, negotiation and organisational skills and be able to shape and influence services in line with departmental demand and assist departments in the effective use of technology.

This post is subject to a Basic Disclosure Check.

Employees with a contract of employment for 3 months or more are automatically included in our Local Government Pension Scheme which is a career average scheme. Pension contribution rates are based on a tiered system determined by your annual full time equivalent pensionable pay. For example for those earning up to and including £21,800 the contribution rate you pay is 5.5% of your salary. The council pays the rest of the cost of providing your benefits. This amount varies but it's always enough to make sure your pension can be paid and will be at least 19.3% of your pay. In addition you get tax relief on your contributions - the tax you pay on your salary is calculated after your pension contributions are deducted.

Other main pension benefits include a pension that increases each year in line with price inflation and the ability to exchange some of your pension to provide a tax free lump sum. Further details can be found in the attached document General Information for Applicants or via the Strathclyde Pension Fund website

Additional Information
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