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Systems, Quality and Performance Officer - EDN15468

Closing date
7 May 2021

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Technology & New Media
Contract Type
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Job Details

Job Description

Systems, Quality and Performance Officer x 2 (1 x permanent role, 1 x fixed term up to 18 months (Communal Bin Review) )
Seafield Depot

Salary: £26,393 - £31,484
Hours: 36 per week

As a Systems, Quality and Performance Officer you will be a key member of the team responsible for analysing, modifying, enhancing or adapting new and existing systems, and reporting tools, integrating new features or improvements, all with the aim of improving service efficiency and productivity.

You will be responsible for implementing, developing and maintaining the suite of systems, and supporting technologies, to support the service in achieving its long- and short-term objectives. This includes route design and optimisation, asset and works order management, and other systems and reporting tools.

You will be responsible for monitoring, reporting, and analysing data quality across the service's data estate. You will setup data quality monitoring processes and trackers, identify data quality issues, undertake root-cause analysis, and recommend permanent solutions. You will also undertake both routine and ad-hoc data cleansing activities.

You will be responsible for providing accurate and insightful reporting, analytics, forecasts and detailed modelling to help inform and guide future business decisions of Waste and Cleansing Services (and its operational delivery). You will be inquisitive in nature with a keen eye for detail. You will enjoy manipulating large amounts of data with the ability to add insight and identify performance trends and issues.

Applicants must be technically-minded, with the ability to utilise systems (such as GIS and routing software) to enable optimised service delivery. Highly skilled in Excel, with evidence of reports and modelling developed, maintained and presented. Experience in influencing key decision makers as well as communicating, and engaging, effectively across all levels of an operational service.

If you have any questions or would be interested in discussing this role further, please contact Louise Wood (Systems, Quality and Performance Manager) at

The fixed term position for up to 18 months is a project role to support the delivery of the Communal Bin Review project. This project is aiming to increase and improve recycling services to residents in multi-occupancy and flatted properties providing integrated waste and recycling services and review the existing bin locations to develop more formalised collection hubs to improve the perception of the service and enhance the streetscape. More information about the project is available at

If you have any questions or would be interested in discussing this role further, please contact Erica Manfroi (Project Delivery Manager - Communal Bin Review) at

Applications and interviews will be assessed for both roles as standard. If you are applying for one specific role please state this within your application.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. For roles in grade 5 or above, annual increments in our contribution zones are dependent on achieving agreed performance goals.
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