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Assistant Support Manager (Suicide Bereavement Support) - 216944

Closing date
6 May 2021

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Job Details

This is an exciting post that offers the opportunity to work in this new national support service for people bereaved by or affected by suicide.

The service will be provided in partnership by Penumbra who will primarily provide support in Ayrshire and Arran, and Support in Mind who will primarily provide support in Highland. There will be co-operation and collaboration across both organisations to ensure best possible outcomes for families bereaved by suicide.

Following the Scottish Government's publication of the Suicide Prevention Action Plan, 2018, and its commitment to provide 'timely and effective support for those affected by suicide across Scotland', it is planned to introduce a national support service for those bereaved by or affected by suicide.

This firm commitment to provide support for those people who have lost a loved one to suicide is being addressed by Scottish Government by the piloting of a new national rapid-response service, offering support for families at this difficult time. This service would aim to provide early advice and assistance to bereaved families, practical support (e.g. help arranging a funeral, advice on financial issues, Crown Office and Procurator Fiscal (COPFS) process), an assessment of need, a safety plan and signposting to local organisations that can further assist the family. It would continue to support families until the end of the formal organisational case review process and on key anniversaries for up to three years.

This service is not intended to provide an alternative to specialist mental health services or as a substitute for bereavement counselling. Instead, the service is designed to be a supportive liaison service that can offer both practical assistance at a distressing time and connect bereaved families with specialist local services in their area.

This service will provide a rapid-response for people who have been bereaved by suicide. The post-holder will work within a team of Practitioners that will provide early advice and assistance to bereaved families in Ayrshire and Arran. The Assistant Support Manager will provide direct support to people bereaved by suicide and will also contribute to the management of the service, including supporting and supervising staff, maintaining records and providing accurate information on service performance.

This is a unique role where empathy, good listening skills, the ability to gain trust quickly and build a therapeutic relationship are essential.

It is anticipated that the service will run 9am to 6pm, 7 days per week and the service will be provided by the team on a rota basis.
Main Duties and Responsibilities
  • Collaborate with the Support Manager to ensure the service meets its objectives.
  • Provide direct support to people bereaved by Suicide
  • Work collaboratively with statutory services such as NHS specialist mental health services and GP's, to ensure that joined-up, holistic support is offered to families.
  • Provide practical support and supervision to Practitioners and/or Recovery/Peer Workers as required.
  • Assist in the management of the support team in relation to work practice, conduct, absence, supervision, support and the identification of training needs.
  • Assist in the induction of new employees and in the recruitment process where required.
  • Assist the Support Manager to adequately deploy staff to meet the support needs of people who use the service.
  • Assist in the monitoring and administration of the project budget and accounts.
  • Ensure that all financial and other records are maintained accurately, and that all reporting requirements are met in a timely manner.
  • Assist with any further tasks or projects as required.
  • Develop effective relationships with other groups and agencies in the area
  • Be responsible for maintaining the relevant systems of documentation.
  • Provide accurate information and reports as required.
  • Participate in training activities and meetings as required.
  • Uphold Penumbra's Code of Practice.
  • Register with the SSSC if required and maintain post-registration training and learning log to meet ongoing registration requirements.
  • Other duties, deemed appropriate to this grade, as and when required.
  • Work in accordance with all Penumbra's policies and procedures.
Person Specification

  • SVQ 3 in Health and Social Care, or equivalent as defined by the SSSC

  • Supervisory or management qualification as defined by the SSSC

Knowledge and Experience

  • Experience of being in a supportive and enabling role
  • Understanding of mental health and recovery
  • Experience of working in the mental health and recovery field
  • Understanding of a Trauma-Informed Approach
  • Experience of taking a lead role in the planning and delivery of support.
  • Experience of a person-centred approach to recovery
  • Core IT skills and ability to input data, basic word processing, manage emails.

  • Experience of supporting people in emotional distress
  • Knowledge of local support services in the area
  • Awareness of conflict management strategies
  • Experience in leading and motivating a team
  • Experience of health and safety requirements
  • Experience in recruitment and induction of staff
  • Experience of working in a supervisory role
  • Experience of managing a budget

Working with Others

  • Builds good working relationships with team members and colleagues throughout the organisation.
  • Is compassionate and empathetic.

  • Builds co-operative relationships, develops networks and promotes partnership working with other professionals.

Learn and Apply

  • Makes best use of own strengths and finds ways to overcome personal challenges.
  • Demonstrates commitment to keeping knowledge, understanding and skills up to date


  • Produces structured, accurate and concise written reports.
  • Can explain complex information in a way which makes it understandable.

Managing Self

  • Is aware of threats and triggers to own wellbeing and developed strategies for self-care.
  • Sustains effort to overcome obstacles and feelings of frustration, and is able to maintain a positive view.
  • Engages in open and reflective debate and provide constructive comments about proposed changes.
  • Take responsibility for managing own work life balance.


  • Maintains sound ethical and professional standards at all times, reporting wrongdoing and encouraging others to do the same.
  • Is proactive in identifying areas for improvement and implements creative developments.
  • Manages time effectively to ensure tasks are completed and deadlines are met.
  • Plans ahead for meetings and busy periods.
  • Ensures the delivery of efficient, effective, high quality services.
  • Acts as a role model by setting clear standards for service delivery.

Supporting People

  • Supports people in line with organisational values, policies and procedures.
  • Consistently works with a person-centred approach.
  • Supports supported peoples' rights to control their lives and make informed choices about the services they receive.
  • Protects the rights and promote the interests of supported people.

During the COVID-Pandemic this post is currently working from home, but will be based in the service when guidelines allow.
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