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Service Manager - Greater Glasgow and Clyde Overdose Response Team

Turning Point
Closing date
17 May 2021

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Job Details


Inverclyde, Renfrewshire, East Dunbartonshire, East Renfrewshire, West Dunbartonshire

The Greater Glasgow and Clyde Overdose Response Team (GORT) is a rapid response to near-fatal overdoses which provides a short, focused period of support to each person. GORT assertively connects individuals with mainstream alcohol and other drug services (maximum 3 interventions).

This 12-month test of change is delivered in partnership with Simon Community Scotland on an assertive outreach basis across Glasgow's three localities, Accident & Emergency Departments and city centre.

We address other potential barriers including information and data sharing; prescribing arrangements, and rapid access to mainstream alcohol and other drug services.

We will aim to increase engagement with alcohol and other drug services and provide a template which the Drug Deaths Taskforce could roll out to other areas.

JOB PURPOSE: To manage the delivery of consistent and high quality services ensuring their continuing relevance to all stakeholders.


Service Delivery

• Maintain the continuing relevance of services to individuals' needs and purchaser requirements by ongoing planning, monitoring and evaluation.

• Where a need or an opportunity is identified, assist in the development of new services

• Maximise stakeholder involvement in service and business planning

• Ensure that equality of opportunity is reflected in all aspects of service delivery

• Be willing to oversee and manage additional staff/services involved in areas such as Homelessness and Justice.

Quality Assurance

• Ensure agreed standards of service delivery in compliance with relevant legislation, National Care Standards and purchaser requirements.

• Develop, promote and monitor quality assurance systems appropriate to the needs of the individual/Service and organisational requirements

• Ensure compliance with the Scottish Social Services Council Code of Practice.

• Ensure that stakeholder processes are managed

Staff Management

• Be responsible for and ensure the appropriate support, supervision and appraisal of staff.

• Develop, monitor and evaluate staff communication and support systems.

• Develop, monitor and implement supervision and appraisal systems for staff.

• Ensure that all Turning Point Scotland policies and procedures are adhered to.

• Recruit, develop and ensure the provision of relevant induction for staff and continuing learning opportunities

Financial Management/Administration

• Ensure that records are kept up-to-date and take account of relevant legislation and individuals requirements.

• Ensure that service records are audited to ensure compliance with organisational requirements

• Maintain the economic viability of the Service by operating within agreed budgetary requirements.

• Record information in line with the organisation's Confidentiality Policy and the Data Protection Act.

• Monitor, develop and review financial systems that take account of organisational, individual and legislative requirements

• Assist in the development and negotiation of service budgets

Health & Safety and Property Management

• Ensure a healthy and safe environment by implementing and monitoring systems that take account of relevant legislation and organisational policies and procedures.

• Develop and monitor all domestic, maintenance, medication and recording systems in line with organisational policy.

• Monitor, review and ensure implementation of risk assessment and management strategies within the service.

Learning and Development

• Maintain, promote and ensure within the service an awareness of current developments in practice and legislation.

• Participate in relevant internal and external training, identify own, individual and team training and development needs.

• Ensure that staff receive appropriate training to meet individuals and service needs.

• Actively participate in and be committed to the supervision and appraisal processes in line with organisational policy.

• Maintain own recognised and required qualifications.


• Promote the aims of the Service and Turning Point Scotland.

• Represent Turning Point Scotland at local level and build positive links with all relevant stakeholders.

• Develop and maintain effective communication systems between all stakeholders.

Other Requirements

• Organise your working time to maximise the efficiency of the Service.

• Undertake on-call, overnight, weekend and rota-working as required.

• Undertake any other tasks as may be reasonably requested.

• Undertake registration with the SSSC within the timescale required, where relevant, and maintain this.

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