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Assistant Manager

Closing date
8 May 2021

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Contract Type
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Job Details

The PRS& Samsung Assistant Manager is accountable for delivering PRS& Samsung goals, through alignment with the PRS& Samsung brand and ethos, inspirational team leadership and development and an unswerving desire to introduce PRS& Samsung products that deliver the key features that will deliver customer benefits at an individual customer level.

Responsible for:
  • Health & Safety
  • Customers and Customer measures
  • Store team and People measures
  • Store Recourse's and Budgets
  • Store Standards
  • Deputising for the Branch Manager in their absence

Evidencable Knowledge, Skills and Experience:
  • A positive and engaging disposition while upholding the ethics and values of the organisation
  • You always treat others with dignity and respect
  • Encourages organisational and individual social responsibility
  • Adhere to requests from management and undertake work in accordance with designated policies and procedures
  • Passionate about connected technology and the PRS& Samsung brand
  • Ambition to achieve and exceed goals.
  • Understand the PRS& Samsung retail vision and what it means to your own role, responsibilities and behaviours and in turn act as a powerful advocate for the PRS& Samsung brand
  • Ensuring colleagues have a high product expertise, a customer service mindset, motivation to deliver company objectives and great communication skills
  • Demonstrate an awareness of the industry, relevant competitor product knowledge and new developments.
  • Achieve OE targets that have been set for the store
  • Able to overcome difficulties, changing your approach when needed
  • Able to identify, organise and make the best use of resources needed to complete tasks, plan for success and achieve results
  • The delivery of exceptional experiences for each customer (sales and service)
  • You ensure that the PRS& Samsung 'Discover the Possibilities' model is embedded within the team and utilised in every customer interaction
  • To ensure the store delivers and promotes regular SMART Academy classes so customers can make the most of their PRS& Samsung device(s).
  • Ensure SMART Academy classes are running regularly and are promoted at every opportunity.
  • Provide clear direction and priorities for both individuals and the team
  • Ensure others have access to the resources they need to achieve success
  • Work closely with the SMART Academy and AM to continually develop colleague's skills, knowledge and behaviours.
  • To cultivate a positive team attitude and motivate your team to deliver the PRS& Samsung vision and targets.
  • Recruiting the right people and managing through our conduct and capability process
  • You constantly look for ways to build business opportunities in the local market
  • You make judgements based on the available information and analysis
  • Understand branch resources and when and how to deploy them within company budgets
  • Be adaptable and a change leader
  • Lead your people to deliver a great experience for our customers
  • Inspire a positive attitude in store
  • Deliver a robust performance and development program within your team to lead and deliver the highest store and people standards
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