Collections Advisor / Customer Recovery | Manchester | Financial Services | 8am-8pm Mon-Sun | Up to £20,000
Your new company
Your new company is a large financial services organisation based in Manchester, they are seeking several collections advisor's to join their busy team on a permanent basis.
Your new role
Your new role consists of engaging with customers via inbound and outbound calls and various written correspondence to help support them with their financial accounts that have gone into arrears. You will provide exceptional customer service skills and utilise your listening and analysing abilities to effectively understand the customers whole financial circumstances and provide the best solution for them and the business.
What you'll need to succeed
You must have previous contact centre experience, ideally within collections, customer service or a sales background. It is essential that you have worked in financial services within a regulated environment and have a passion to provide excellent customer service whilst having an empathetic attitude. You must have excellent communication skills and the ability to liaise with all levels of the business, including stakeholders. You must be a strong multitasker, have excellent problem-solving skills and high attention to detail along with a flexible attitude and able to have strong IT skills.
What you'll get in return
This position is offering a competitive salary up to £20,000, depending on experience, with an annual bonus scheme and a range of other excellent benefits to go alongside. The rotational shifts are between 8am - 8pm covering Monday - Sunday, the company offers 24 days holiday + bank holidays with options to buy additional days each year. There is a company pension with up to 6% company contribution; life assurance and private medical insurance; and discounts across certain brands and restaurants. This exciting opportunity allows you to build on your existing skills and grow within a collections adviser role within a safe and socially distant work space in Manchester.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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