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Process Officer

Employer
Brook Street
Location
UK
Salary
Competitive
Closing date
10 May 2021

View more

Sector
Education
Contract Type
Permanent
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Job Details

Process Officer

Location: Sheffield

Pay: £9.74 p/h

Hours: 37, Monday-Friday (flexible timings)

Role Overview

To provide a transaction processing service to one or several clients, delivering specialist services which involve the choice and application of diverse processes, systems and techniques or for supervising staff.

Key Responsibilities
  • Advise and mentor process assistants and handle more complex pieces of work.
  • Train and coach new members.
  • Undertake quality assurance for the team's work within own area of expertise and provide feedback to the team.
  • Provide ongoing maintenance and update of procedures and flow of information to process assistants.
  • Keep own knowledge of procedures up to date.
  • Run reports, extract data and analyse the data, as the service requires, often using spreadsheets and statistical techniques
  • Measure performance of the process assistants and feedback to operations management in own area.
  • Respond to, and resolve queries, acting as appropriate and identify any preventative measures.
  • Support line manager and team members (training/coaching) as required.
  • Update/maintain manual or data base records.
  • Input data accurately.
  • Prioritise workloads.
  • Provide admin support as required.
  • Ensure that agreed timescales are adhered to.
  • Comply with regulatory requirements where applicable.

Essential Skills
  • Numerate and able to process complex data
  • Good spreadsheet and Word skills
  • Very good interpersonal skills
  • Able to use initiative and exercise sound judgement
  • Articulate and able to develop good working relationships with colleagues and clients
  • Able to coach and mentor junior members of a team

THIS IS A TEMPORARY ROLE

A REFERENCES AND CRIMINAL RECORD CHECK WILL BE REQUIRED

DUE TO THE HIGH VOLUME OF APPLICATIONS WE RECEIVE IF YOU HAVE NOT BEEN CONTACTED WITHIN 7-10 DAYS PLEASE PRESUME YOU HAVE BEEN UNSUCCESSFUL
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