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Desktop Support Engineer

Employer
Arvato UK
Location
UK
Salary
Competitive
Closing date
15 May 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Purpose:

The Desktop Support Engineer performs a key function within the IT Department, with specific focus on ITIL practices (Incident, Problem and Escalation Management). The team consists of a mix of 3rd Line Infrastructure, 2nd Line, Apps Support and on-site Desktop Support. As a Desktop Support Engineer you will provide support for an Arvato client, ensuring all user tickets are accurately logged and troubleshooted, using escalation as a final step if required.
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