Field Service Technician

£25000 - £30000 per annum
12 Jan 2018
09 Feb 2018
Recruitment Genius Ltd
Contract Type
Full Time
This company supplies, installs and supports industrial laser marking and engraving systems in the UK. Due to recent growth, additional technical capacity is now required to service the increasing installed base and support future growth plans.

This role provides a wonderful opportunity to become an integral member of our technical team and to contribute to its long-term growth and success.

Experience with laser marking technologies or within the industrial marking / engraving industry is desired. To be successful the candidate will also be ambitious and looking for an opportunity to build and shape his or her own career within our family owned, dynamic and modern company.

This role will be both workshop and field based. Our technical headquarters is in Sheffield, South Yorkshire.


Technical Support (At Base)

- Commissioning and preparation of laser marking systems.
- Preparation of appropriate equipment prior to installation.
- Liaise with suppliers to rectify faults or to solve technical queries.
- System repairs.
- Continuous development and training; latest software updates, hardware updates.
- Customer training.

Technical Support (In The Field)

- Visit customers to perform routine maintenance.
- Conduct on site installations.
- Respond to call outs to repair faulty systems.
- Customer training.
- Site surveys prior to installation.

Continuous Improvement & Job Satisfaction

It is essential to us that all of our employees enjoy their work, are proud of the output they produce and are able to fulfill their ambitions within our company. Being a family company, they are dedicated to supporting each member of staff in providing the tools, training or any other resources necessary to ensure 100% satisfaction.

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