It's an exciting time to be joining us. Come and fly with an Inc 500 US company that has recently taken up residence in Bristol following an acquisition of a leading UK based Technology & Cloud solutions brand. With $96m investment raised this year we are also ready to invest in your growth and welcome you to the business as our Customer Success Onboarding Executive.
If you have previous customer support, sales support, technical support or account handling experience (ideally for a tech company) we'd love to talk. P.S. Don’t need to be a techie – but need to be tech savvy and have a growing interest in tech.
Customer Success Executive – New Client Provisioning & Onboarding
Bristol / Remote Flex
Up to £25,000
Plus Full Benefits Package & Personal Growth & Progression
Who we are:
We're a leading marketplace for organisations buy, sell, and manage cloud solutions.
Our mission is to be the world’s favourite place to buy cloud technology products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us. You will be joining a rapidly growing team bringing a new distribution model to the UK from Denver, Colorado.
After clients come on board we need a great person to greet them and get them all set-up for success. This is where you come in.
What you'll be doing:
+ Post order processing of SaaS services.
+ Handling incoming inquiries from partners, support and sales staff about orders.
+ Professionally communicating any updates or delays to stakeholders.
+ Working directly with vendors to fulfil orders and create a positive customer experience.
+ Accurately following internal processes for customer account updates.
+ Problem solving errors on automated orders
Key responsibilities include:
+ Organised ticket management.
+ Keeping updated notes on every task/project from start to finish and providing the affected parties with status updates.
+ Understanding and following specific processes for multiple vendors.
+ Cultivating positive working relationships with customers and co-workers.
+ Training new employees
+ Building strong customer relationships and delivering customer-centric solutions
+ Anticipating and balancing the needs of multiple stakeholders
+ Action oriented
+ Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
+ Constantly achieving results, even under tough circumstances
+ Work collaboratively in a fun team environment
+ Developing and delivering communications that convey a clear understanding of the unique needs of different audiences
+ Manoeuvring comfortably through complex policy, process, and people related organisational dynamics
+ Honesty, integrity and authenticity
+ Actively seeking new ways to grow and be challenged
+ Operate effectively even when things are not certain, or the way forward is not clear
+ Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
+ Bachelor's Degree preferred.
+ 2+ years experience in a technical and/or customer service environment.
+ Direct customer advocacy and engagement experience in post-sales or professional services functions is preferred.
Interested? Apply here for a fast-track path to the Hiring Manager
Your Experience / Background / Previous Roles May Include:
Sales Support, Customer Support, Customer Service, Provisioning, Onboarding, Client Support, Client Success .
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.