Junior/ Graduate Customer Success Executive – B2B SaaS Tech

Employer
Recruitment Revolution
Location
London (Central), London (Greater)
Salary
£22,000 - £25,000 DOE Plus Benefits
Closing date
25 May 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
Function
IT
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Job Details

We are seeking a well-organised individual with excellent communication skills individual to support the day-to-day administration of sustainability reporting and performance management software, the Sustainability Tool. No sustainability or software technical skills are required for this position. The candidate should demonstrate attention to detail, excellent time management and communication skills, as well as an interest in software applications, sustainability and customer support. Previous relevant experience is preferable.

The hired candidate will have the opportunity to grow into a product management role. This position would require the individual to manage the product roadmap and be the key contact between the implementation and software development teams.

Role Info:

Junior/ Graduate Customer Success Executive
London, Angel / Remote Working Flexibility
£22,000 – £25,000
Plus Benefits

Who we are:

We are a leading consultancy with the aim of inspiring sustainable business. Our team comprises 30 full and part time employees and associates. Notable successes include:

+ Establishing and delivering the award-winning Supply Chain Sustainability School
+ Leading the UK delegation to develop ISO 20400 and now leading global adoption

Many of our clients are sector leaders on sustainability and supply chain issues, and we are proud of our reputation for leading the thinking in this area. Our sectors of expertise include Manufacturing, Technology, Infrastructure, FMCG, Government, Healthcare, and Construction.

The Tool, which you will be supporting, helps our clients to efficiently collect sustainability data from their business divisions, project teams and supply chain organisations. The information is crunched to produce sustainability dashboards with key performance indicators measured against our client targets. By using our platform, organisations can now ensure their teams and supply chain partners comply with their environmental and socio-economic standards. This is driving transparency and accountability to better deliver on sustainability strategies.

We are an accredited Living Wage employer. We are committed to maintaining a respectful and inclusive workplace culture and welcome applications from all people with relevant skills, knowledge and experience, including those from diverse and under-represented backgrounds. We have made a pledge to be net zero.

Main Duties and Responsibilities:

+ Be the first line of support to client and user queries on the software system
+ Support sustainability consultants in the system implementation and configuration
+ Provide online system training to customers and new users
+ Undertake manual testing of the software and review new functionalities to ensure they are fit for purpose
+ Communicate any bugs or issues with software developers to ensure they are removed
+ Maintain accurate records of system configuration procedures, queries and issues
+ Answer phone calls or emails and transfer them as necessary

About You:

+ Strong attention to detail
+ Show robust logical thinking
+ Excellent communication and customer service skills
+ Good time management skills and aptitude to multitask
+ Proven ability to use and configure software systems
+ A demonstrable understanding of user experience and product roadmaps
+ Prior experience in a customer support, software support or business/office administration role is preferable
+ Willingness to work in a dynamic, flexible environment within a small but highly influential business

Pay & Benefits:

+ Salary: £22,000-£25,000 dependent on experience
+ Holidays: 25 days plus 8 statutory holidays plus 1 day for birthday
+ Other benefits: 8% contribution to pension
+ Location: The role is based in our London office, Angel, but flexible working can be included as part of the role.
+ Development:We offer the opportunity to grow in this award-winning consultancy with the support of leading experts and innovative practices.

+ End date of advert 14.05.2021
+ Anticipated Job Start ASAP

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Company

We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1. Reed.co.uk.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit https://www.recruitmentrevolution.com

Find Us
Website:
Telephone
01344844064
Location
Castle Hill House
12 Castle Hill
Windsor
Berkshire
SL4 1PD
United Kingdom

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