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Director of Customer Accounts & Lettings

Closing date
27 Apr 2021

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Job Details

What you'll be doing

If you have experience of lettings and are outcomes focussed and strategic, join Optivo as Director of Customer Accounts & Lettings.

You'll contribute to the development and achievement of the organisational strategy. In particular, lead on the development and planning of Optivo's strategy regarding income collection, service charge administration, and lettings. You'll agree, monitor and be accountable for directorate performance targets, budgets and work programmes, ensuring team managers align and set objectives that deliver the strategic and directorate plan. You'll be accountable for the effective day to day liaison with internal and external stakeholders involved the voids and lettings ecosystem to ensure we develop innovative solutions to let homes quickly and reduce voids loss. You'll also manage the resettlement function linked to our disposal programme, working closely and collaboratively with internal colleagues to ensure targets are met.

What you'll need

You'll have a demonstrable understanding of income collection and service charges, and have good working knowledge of relevant legislation.

You'll be a credible and strategic leader, and will have previously worked at a similar level. You'll be experienced at leading teams and managing change. You'll be able to work across multiple departments and be able to motivate teams to deliver excellent customer service.

You'll be an excellent communicator and able to engage with stakeholders at all levels. You'll have excellent writing skills and able to network externally and be an ambassador for Optivo with local authorities and other partner organisations.

What's in it for you?

You'll enjoy a great salary and benefits package, including 27 days (rising to 30 days) plus bank holidays, and a day off for your birthday. You can also buy and sell leave up to 5 days. We've generous pension and life assurance schemes too, plus a cycle to work scheme and travel loans. Add in a healthcare cash plan covering dental, glasses, physiotherapy, vaccinations, 24 hour GP and more, plus various high street discounts, (not to mention flexible working and in house career development opportunities) and we're sure you'll agree it's a sound package. If you're passionate about what you do and share our ambitions, we look forward to hearing from you.

Inclusion and Diversity

At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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