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Supplier Relationship Manager

British Business Bank
Closing date
24 Apr 2021

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Contract Type
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Job Details

Location: Sheffield/Homeworking

No. of roles: X2

Contract: Permanent/

Hours: Full Time 37.5 hours per week/Flexible Days and/or Hours (Mon-Fri)

Salary: Up to £45,000 per annum max depending on experience

Benefits package: 30 days annual leave plus bank holidays, opportunity to buy and sell holiday

15% employer pension contribution, performance related bonus

Flexible working, cycle to work scheme, healthcare cash plan and life assurance

Paid voluntary day, maternity adoption, and shared parental leave

Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology...and plenty more


You will be responsible for making finance markets work better for smaller businesses through the development of deep relationships with our strategic partners. You will be part of the Commercial Operations team and will be responsible for maximising the value and Supplier effectiveness from a portfolio of Supplier relationships from a cost, SLA, support, and performance perspective.

You will partner with the Business to oversee supplier service contracts, ensuring continued high levels of value and quality in service delivery and compliance with SLAs, act as an Escalation point for the Business and Supplier in the event of concerns, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review, and undertake assurance activities to ensure all controls, processes, documentation and procedures are reviewed regularly and adhered to

You will have extensive and demonstrable experience of effective contract, commercial, service and budget management within a complex multi-source service / supplier environment, including performance/SLA/KPI management, service specific contract drafting & negotiation skills/dispute management, have an understanding and experience in Risk Management, have the ability to analyse complex performance information & invoicing for all outsourced services, and have excellent knowledge of working with and managing outsourced IT Service Providers.

A good understanding of public sector procurement processes in general, and an understanding of the specific laws relating to Public sector procurement and managing public money, would be beneficial but not essential.

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The British Business Bank is a unique and exciting institution. Its mission is to make finance markets work better so smaller businesses across the UK can prosper and grow.

Established in 2014, it is a 100% government-owned economic development bank but independently managed.

To deliver its programmes, the Bank works through more than 200 delivery partners such as high street, digital, specialist and challenger banks, venture capital and private debt funds and fintech platforms.

Currently, we employ around 440 people, split between offices in Sheffield and London.

Please note all candidates applying for this role should have the right to work in the U.K.
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