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Junior IT Support Analyst - Maidstone - New

RedRock Consulting Ltd
Closing date
21 Apr 2021

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Technology & New Media
Contract Type
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Job Details

IT Support Analyst - Junior - Maidstone - New

£19,000 - £20,000 + Excellent Benefits + Bonus

Windows, 1st Line, Support, ITIL, Software, Hardware

Commutable from: Maidstone, Tonbridge, Sevenoaks, etc.

A leading organisation requires a Junior Software Support Analyst / Administrator to join its growing software/application support function. Suitable candidates will have some experience of the following:

* Providing 1st line support (ideally on bespoke applications), triaging calls in line with high profile SLA targets
* Using initiative to process and prioritise faults according to issue type and contract in line with SLAs
* Ensuring telephones are answered in a professional manner and callers are dealt with as appropriate
* Monitoring support mailboxes and actioning any incoming mail
* Correctly assigning calls to resolver groups or individuals in line with support processes in a timely manner

Please send CV for an informal chat and full job description.

Excellent opportunity to join a market leader that continues to grow!

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