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Care Home Operations Manager

Closing date
24 Apr 2021

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Contract Type
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Job Details

We are a small leading care home company with consistently high grades and occupancy levels. We're looking for the right person to lead our care home through the changes brought about by COVID and beyond to ensure each day for our service users is meaningful and purpose driven.

You're likely to be a first level Registered Nurse with sound clinical expertise, but you'll understand that life isn't all about physical health and that other things make living worthwhile. You will be a strong and experienced leader, and a forward thinker with great organisational and planning skills.

You must share the organisation's vision of services genuinely led by those who use them, be self-motivated and able to work closely with senior management on putting the vision in to action. You will thrive on being given the autonomy to innovate, lead and manage and are likely to have led sustained organisational change, at some level, in the past. You will understand as well, that while change is happening there is still an overriding imperative for current service users and staff to be safe, well and happy and for legal and contractual requirements to be met. You will be supported by a fulltime COVID Champion to manage the additional workload the pandemic has resulted in.

You will be passionate about maintaining a positive and supportive work environment for our staff team. You will have an understanding and skills in the financial management of a care home, efficient off duty management, staff recruitment and retention and marketing to ensure maintenance of strong occupancy levels.

Your role will be to lead, manage and develop the operation of the service to provide standards of care and support which exceed the expectations of service users, regulators and purchasers.

To embody the organisation's vision and values and embed those values throughout all areas of the service's operation.

Principal duties:
  • To develop and implement procedures, practice and systems of governance which support the provision of high quality care and support and reflect the vision and values of the organisation
  • To support and develop the competencies and effectiveness of Care Home staff
  • To establish and maintain effective quality assurance systems
  • To build positive relationships and effective communication with scrutiny bodies
  • To oversee, and ensure prudent management of, budgets
  • To maximise income by building positive external relationships and developing and disseminating the positive reputation of the organisation.
  • To analyse, and report regularly on, identified aspects of the performance of the Care Home.

Person Specification



· First level registered nurse. Qualification in management/leadership


· Qualification/training, in training, staff development, planning, budgetary management



Minimum 2 years as manager of a care home service for older people.

Experience of service development and change management.

Strong leadership skills, knowledge and experience of staff development.

Experience knowledge and understanding of planned individualised personnel development and target based systems of performance management.

Understanding of legislative framework surrounding the provision of care services. Knowledge, understanding and experience of the operation of SCSWIS and regulatory compliance.

Direct experience of contract monitoring.

Strong written and spoken communication skills.

Knowledge and understanding of employment law. Experience in recruitment and disciplinary procedures.

Management of interdisciplinary teams.

Quality assurance methods and their application.

Understanding of and strong commitment to underlying principles of individual, holistic care

Budgetary management. Awareness and understanding of impact of budgetary and financial factors.

Marketing and public relations.


Minimum 5 years as manager of care home for older people.

Business planning. Current and continuing interest in political, financial and other external drivers affecting the direction and shape of the industry.

Qualifications/experience in coaching, mentoring, supervision and teaching.

Experience of formal working with a scrutiny body.

Experience of writing formal reports and/or presentational experience.

Experience in negotiation.

Experience of the establishment and development of multidisciplinary teams and management of professional conflict.

Experience of service user focused systems of care and support.

Specific knowledge of broadest spectrum of older people's needs.

Budgetary management in complex environment. Experience of setting budgetary targets.

Practical experience in maintaining high occupancy levels.

Personal qualities


Natural Leader





Passionate about people - the people we employ and the people we provide care for.

We would welcome informal meetings/conversations about our vision for the future and are prepared to answer, as well as ask, challenging questions.

To be considered for this exciting opportunity, please send your CV and include details of your current/most recent place of employment and salary.
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