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Technical Customer Service Advisor

Kelly Services
Closing date
20 Apr 2021

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Technology & New Media
Contract Type
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Job Details

Kelly Services are currently recruiting for a number of Technical Customer Service Advisors to work remotely.
If you have an interest in or have worked within the technical field servicing PC's, worked in retail selling PC's and have good customer service skills then this could be the ideal role for you.

You will resolve all customer queries first time - taking full ownership of all customer queries through effective liaison with relevant areas of the business. When dealing with customers, internal and external, our agents demonstrate best practice in terms of taking ownership through to problem resolution, ensuring the customer is satisfied

You will diagnose and fix faults using a catalogue of tools and software, focusing on fixing it first time across multiple channels, resolving escalated issues without hand-off, and where appropriate, make follow-up outbound calls to customers (e.g. after researching a complex query or to confirm an issue has been resolved) and deal with escalated complaints.

Salary: Up to £18,137.60 age specific
Site: Remote working then Gateshead
Training Duration: 3 weeks, Monday to Friday 9am - 5:30pm
Hours: Full time, 40 per week / Shifts: Full flexibility between 8am - 9pm Monday to Sunday

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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