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Call Co-ordinator

Petrie Recruitment
Closing date
22 Apr 2021

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Technology & New Media
Contract Type
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Job Details

Call Co-ordinator

Contract Type: Permanent

Salary / Benefits etc.:
Earnings £19k - £20k.

Job Elements: -
  • To co-ordinate and manage all field service engineer visits to customer sites and to ensure that they provide the level of service required to meet the contractual requirements of the customers
  • Provide telephone and email service for the contact centre 8am - 7pm Monday to Friday, Saturday 8am - 5.30pm and Sunday 9am - 5pm on a rota basis.
  • Co-ordinate field service engineers' visits to customer sites and escalate service requests to the appropriate team or organisation.
  • Complete call incident reports, detailing field service engineers' involvement in sensitive calls for management and customers as required.
  • Update and maintain the company database.
  • Complete daily shift handovers to pass issues to colleagues and shift engineers.
  • Take an active role in streamlining processes and improving customer service.

The ideal candidate will have:
  • An efficient and organised manner
  • Strong communication skills both verbal and written especially in relation to customers
  • Logical and methodical approach with the ability to enter data accurately into a reporting system as well as talking to the customer at the same time
  • Strong computer skills and aptitude for understanding technical issues
  • GCSE education - English and Maths at a reasonable grade

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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