Our mission is to be the world’s favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! Ready to join us?
Cloud Support Engineer – Azure
Farnborough / Remote Flex
£40,000 – £50,000
Plus Full Benefits Package & Personal Growth & Progression
Intermediate skill level
We know there’s no such thing as a “perfect" candidate – Nor do we look for the right "fit" with us, we look for the Add! We encourage you to apply even if you don’t meet 100% of the bullet points. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
The Cloud Support Engineer Role:
We are looking for a Cloud Support Engineer to come join our team. You'll be operating at the heart of our newly combined entities – following the recent acquisition by a $500m+ US firm.
This is an amazing chance to step up and take ownership by bringing new ideas to the team alongside huge potential for personal growth.
You will be joining a rapidly growing team bringing a new distribution model to the UK from Denver, Colorado. We've pioneered simplifying the cloud buying journey for more 15,000+ partners by reinventing the IT Distribution model … and it's yours to take to into our new market.
Your Day to Day in this role includes:
+ Being responsible for handling and co-ordinating technical queries and tasks raised directly by customers
+ Troubleshooting and diagnosing issues raised by customers
+ Assist with implementation and the build of client environments across all offered cloud services
+ Bringing new ideas to the table, improving and maintaining processes and procedures by the support department
+ Working very closely with sales teams, operations teams to ensure efficient, productive and high quality technical support and customer service to customers
What sort of technologies will you be exposed to?
+ We design, deploy and support customer solutions on Azure,
+ We make use of scripting languages for automation including BASH, PowerShell, Python
+ We use automation frameworks such as Ansible, Cloud Formation, Circle CI
You'll be fully trained in our competencies of how cloud computing works, how to be the 'go to' in the team for required escalations from other Cloud Support Engineers. You get one afternoon per week to choose what you skills you wish to hone in on (This can be discussed within the team to understand what knowledge is required to develop the support teams needs). Add to that we also have a structured career progression path to cater your development requirements.
You'll be ideal for us if you:
+ Working with autonomy with a sense of prioritisation
+ Showcasing that you can take ownership of a multitude of problems within a single ticket, ensuring every issue is resolved
+ Being able to follow up with tickets after resolution to ascertain if anything else is required
+ Cloud technology experience (Azure, AWS, GoogleCloud)
+ Experience within infrastructure support (Linux, VMware, Powershell)
Salary & Benefits:
+ Annual Base Salary
+ 25 days holiday plus bank holidays
+ In office, remote and flexible working with core hours of 10-4pm
+ Time for training and personal development
+ Tech set up to support great home and in-office working
+ Private healthcare with dental
+ Free eye tests
+ Life Assurance
+ Income Protection
+ Workplace pension scheme
+ Regular?company and team socials
In-Office Environment – When we're free of Covid!
+ Amazing Offices with natural light
+ Dedicated desk with laptop dock and two monitors
+ Free on-site Parking
+ Shuttle bus from Main station
+ Access to on-site gym
+ On-site shower
+ Barista grade coffee machine
+ Access to subsidised canteen
+ Fully stocked drinks fridge
What’s in it for you?
There’s plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options as we grow and expand. We have our very own internal academy for personal development plus access to extensive "born in the cloud" mentors available for your growth. We’ll provide the opportunity stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level. You might even get to exchange work location one day with your colleagues in the USA but even if you can't travel right now we guarantee you'll still have fun!
We are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.