About Student Beans
Student Beans is the world's leading student loyalty network. We produce our award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featuring in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, Student Beans consistently innovate to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.
In the last two years alone, Student Beans has tripled the size of its teams in London, Manchester and New York and opened a brand new office in Melbourne. But we're not stopping there! We are now REMOTE FIRST, so no obligation to come into the office.
Student Beans has an incredibly exciting journey ahead, with ambitious goals and endless possibilities. Our success is due to our brilliant people and we are looking for more talented individuals to join us on our journey.
About the role
As a result of our incredible success and growth, we are looking for an Account Manager to join us. Responsibilities include:
- Provide outstanding account management and client support to a portfolio of brands
- Onboarding of new clients onto our technology
- Understand clients' needs and manage expectations.
- Report on and optimise performance.
- Find growth opportunities for clients' activity
- Managing the renewal process, ensuring we are retaining our brands
- Be the main point of contact and the face of Student Beans for your clients.
- Liaise with retailers and publishers to achieve the best working partnership.
We'd really like to hear from you, if you have...
- 1+ years of experience in an Account Management/ Customer Success role.
- Enthusiasm, passion and ambition!
- Excellent communication skills with the ability to build great relationships over the phone and face-to-face.
- The ability to excel in a fast-paced and dynamic environment, managing deadlines and projects.
- A commercial mindset, achieving great results for both your clients and the business through upselling and growing existing accounts.
- Highly organised individual with strong time management skills
Life at Student Beans
We are passionate about our mission to empower students to thrive and believe our success is only due to our fantastic team, their different backgrounds, experiences and beliefs. At Student Beans our culture is welcoming and empowering, everyone has a voice and direct impact on our journey.
Here are just a few things that make Student Beans an awesome place to work:
- Competitive salary.
- Remote first working environment, meaning you are not obligated to come into the office, you can choose the environment you think you excel best in!
- Vibrant, purposeful and social environment - famous winter parties and summer getaways, regular socials and adventurous activities.
- Focus on welfare - gym membership, wellness challenges, EAP and health cash plan
- Mental Health First Aider
- In house performance and development coaching
- Access to the 'Student Beans Library'
- Incredible partnership discounts for the biggest brands in the world: Google, Apple, TopShop, Ted Baker, GymShark, Domino's, Uber ... to name a few!