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Technical Account Manager

Employer
Lyca Group
Location
UK
Salary
Competitive
Closing date
18 Apr 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Technical Account Manager

Key Deliverables
  • Act as a technical advisor for mobile device products including user interface, applications and services
  • Identify ways to optimise working of Lycamobile SIMs with handsets of different manufacturers (Android & Apple)
  • Translate Lycamobile needs into high-level technical specifications, design and develop recommended systems and consult with Lycamobile executives to ensure smooth implementation
  • Define the scope of technical projects and oversee execution
  • Coordinate with handset manufacturers and internal test team, ensure all issues are tracked, and report issues back to development teams. Apply technical knowledge of wireless standards to understand, prioritize, and drive resolution
  • Analyse Lycamobile's wireless network technical roadmap and propose strategic planning
  • Provide first level analysis and troubleshooting of device issues and work with handset manufacturers and test houses to validate SW fixes, and new SW features to meet Lycamobile needs. TAM needs to have strong understanding on wireless communication specially LTE and 5G.


Key Skills and Requirements
  • Experienced in the mobile industry with understanding of GSM/5G/4G LTE networks for user interface, applications and services to handle technical review for new features, operating systems, software updates as part of development process for product launch
  • Maintain close working relationships with handset manufacturers and Lycamobile's SIM vendors
  • Report project status, prioritize tasks, and drive issue resolution to completion
  • Generate and maintain compliance matrix documents for mobile devices
  • Analyse new network features and gather Lycamobile requirements, providing guidance and feedback to Device Testing and Product Managers
  • Experience with protocol features of 3G, 4G, 5G and WLAN technologies. Experience with Android and iOS firmware/carrier settings, software release management and related process standards.


Qualifications

Required
  • Bachelor's degree in Engineering or technical field
  • Minimum of 5 years' experience in Mobile communication and wireless services
  • Field Test engineering in the Mobile or Telecommunications Industry highly desirable
  • Previous Experience as a TAM


Desirable
  • Experience in a customer-facing role very important
  • Must have the ability to build, foster and nurture relationships with members of the Global Team and cross-functional teams
  • Must be highly organized and detail-oriented, with a strong ability to manage multiple projects simultaneously with un-prompted follow-through
  • Excellent written and oral communications
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