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Trainee IT Support Technician

Lloyd Recruitment Services Ltd
Closing date
19 Apr 2021

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Technology & New Media
Contract Type
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Job Details

Lloyd Recruitment Services are pleased to be working with an established and reputable business on the outskirts of East Grinstead.

They are looking for a Trainee IT Support Technician to join the team.

  • This role will encompass acting as the first point of contact for all IT issues (helpdesk) and either aiding or escalating the issue as appropriate
  • This role would suit someone who has some customer focussed experience but it will probably be your first IT position
  • A genuine interest / passion for IT is essential
  • They are looking for a keen, reliable individual looking take their first step in their chosen IT career path
  • To provide first, second and occasionally third line support to all employees across all departments
  • Learn how to solve technology faults and maintain systems
  • You will provide a support service to IT users throughout the organisation
  • You will provide support services face-to-face, over the telephone, through e-mail and use of remote troubleshooting tools for offsite colleagues
  • This role is perfect for someone looking to get into an IT support role (who can grow in technical ability and take on a wider set of tasks) or with some experience already in a support / troubleshooting environment
  • This role may also suit a recent IT related graduate looking to enhance their experience within a working environment.
  • To accurately record, update and document requests using the IT ticketing system
  • To install and configure new IT equipment (end user / desktop environment)
  • To resolve incidents and upgrade varied types of software and hardware
  • To resolve incidents with printers, copiers and scanners
  • To maintain an excellent level of customer service ensuring all end users are treated efficiently and in an appropriate manner

What's in it for you?
  • Salary of £17K - £20K DOE
  • Monday - Friday working hours
  • Opportunities for progression
  • A range of company benefits

Due to the high volume of applications - Lloyd Recruitment Services can only contact shortlisted candidates.
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