Invoice Discounting Executive Team Leader
Location: Baskingstoke, Hampshire - although would consider remote working (with an agreement to visit the office on an decided schedule)
Permanent, Full Time
An exciting opportunity for an encouraging Invoice Discounting Executive Team Leader to join a market leading independent financial services business. The company have supported small and medium-sized enterprises (SMEs) for 40 years and today support more than 12,000 businesses worldwide.
What's in it for you?
Private healthcare for you and your family
Company pension scheme
Wide range of flexible benefits, such as gym membership, technology, or health assessments
Access to an online wellbeing centre
Range of discounts from many businesses
25 days holiday which increases with service and options to buy or sell more.The Role
As an IDE Team Leader, you will lead a team of Debt Verification Specialists/ID Executives in order to achieve high engagement and performance. This will be achieved by managing performance and supporting team members to achieve their monthly KPI's. This role required a keen eye for risk and the ability to spot new business opportunities through contact with clients and debtors.
Providing a high level of service to all clients, Business Centres and colleagues whilst minimising risk and ensuring excellent service to clients
Proactively seeking to understand your teams' portfolios to assist them to spot both warning signs and opportunities
Measuring risk and performance via sampling, and coaching team on improvement
Training team members through regular one-to-one reviews and improving performance and productivity through coaching
Ensuring good communication and cooperation with all stakeholders including Cash Administration and Business Centre Relationship Teams
Mitigating bad debt and risk situations across the team by monitoring their activity and ensuring a high quality of delivery of key processes and proceduresKey Skills
Experience of Financial Services in an office environment
Customer service experience
Good communication skills
Excellent attention to detail