IT Service Desk Analyst

James Adams Recruitment Limited
Closing date
5 May 2021

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Technology & New Media
Contract Type

Job Details

Service Desk Analyst x 3

We are currently recruiting 3 Service Desk Analysts to join a well-established company in Sutton Coldfield. Working as part of their collaborative IT Service Desk team, you will have the opportunity to work with a range of cutting edge technologies.

We are interested in speaking to candidates who have strong 1st line support experience and a proven track record of working in fast-paced service desk environments.

The role:
- Provide 1st and 2nd line support and escalate where necessary
- Opportunity to learn new technologies
- Work to SLA's
- Provide effective resolution
- Excellent communication with customers
- Mentor more junior team members

  • Active Directory
  • Microsoft Exchange
  • Microsoft Office and Windows
  • Office 365

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