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Microsoft 365 Support engineer

Interact Consulting
Closing date
10 Apr 2021

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Technology & New Media
Contract Type
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Job Details

A Microsoft 365 Support engineer is required to join a well-established and fast-growing IT Services, Solutions and Consultancy practice based out of Borehamwood.

The Microsoft 365 Support engineer will have an MSP background and be providing expertise in Microsoft/Office 365 support at the high level technical end in, but not limited to - Intune, Autopilot, Exchange Online etc.

You will also:
  • Act as an escalation point for 2nd and 3rd line incidents.
  • Hold overall responsibility for ticket management including Incidents, Problems, Change and Service Requests.

You will have worked within ITIL and boast a proven track record working in a 3rd line technical support role with a detailed understanding of IP networks traffic, firewalls, routing etc. and Microsoft 365 including Azure AD and Intune.

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