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Service Desk Analyst

Lorien Resourcing
Closing date
10 Apr 2021

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Technology & New Media
Contract Type
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Job Details

Has your career been affected by recent events?

Do you have a passion for customer service, helping people thrive and fixing issues?

Would you like to work in a FTSE 100 company, accredited with Investors in People Platinum and Customer Service Excellence?

If the answer to the above is yes, and you would like to train for a career in IT support, please apply now for an immediate interview.

Intensive training provided to successful applicants

full role profile

We are looking for new Service Desk Analysts to provide 1st line technical support for a 6 month contract, this assignment is likely to extend further on a rolling 6 month contract. This role will involve assisting users via webchat to help rectify any IT issues which they are facing. During the current climate this role will be remotely based however after the lockdown situation has been lifted the role will be located in Kegworth. Key Skills and Experiences * Provide a customer and business focused single point of contact to end users reporting IT related incidents or requests - Provide a service in line with the team's rota and ensure the service is covered between 6AM & 9PM - Diagnose and resolve technical incidents and requests at first level to minimise the impact of incidents or requests. and co-ordinate IT support by 2nd level teams - Obtain both technical information and business impact from customers to enable support teams to resolve incidents or fulfil requests effectively. Recognise and react appropriately to an incident which is of a high severity

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

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