Do you have a strong background in IT Support?
Are you looking for a new and exciting opportunity?
You would be joining an organisation that embraces change, that are positive, curious and respect each other, which we believe enables and empowers individual success in people like you. You will take the lead to ensure that you consistently deliver the highest standard of technical support to your colleagues.
Day to day, the role will involve providing first line support on applications and technical support to Whistl employees. You will also be communicating with suppliers, giving hands on technical support as well as contributing to new and existing projects that require or involve IT and you will need to be able to deliver an exemplary level of Customer Service. You will need to demonstrate the desire to deliver the best solution required, and that you have the drive to make a difference to Whistl, its employees, customers and suppliers.
IT Field Support | IT | Support | MS Office | Azure | O365 | Computer Hardware Support | Customer Facing | Customer Service | TCP IP | DNS | DHCP | VOIP | LAN
A potential bonus of 10% (subject to scheme rules) * A defined contribution pension scheme * Life Assurance * A staff discount scheme (including a number of high street outlets) * Employee Assistance Plan
It is essential you either have a background in IT Support, or previous experience within a customer facing IT related job function.
A good knowledge of Microsoft Office applications is essential.
A working knowledge of Azure
A working knowledge of Office365 is paramount.
Previous experience of Computer Hardware Support, replacement of components and basic troubleshooting of end user IT equipment would be advantageous.
Knowledge of technologies such as TCP IP, DNS, DHCP, VOIP and LAN
Typically, we would estimate that it would take a minimum of 1 years' experience in a customer facing IT support environment or a similar role to acquire the skills required for this role.
A good standard of education to include 3 GCSEs grade A-C or equivalent.Desirable Skills
An IT related qualification (Comp TIA A+, MCP, ITIL v3.0 Foundation, etc.) would be advantageous, but not essential.
At the heart of everything we do is our customers and we pride ourselves on delivering innovative solutions and outstanding customer service in a dynamic industry.
Our business is all about our people and we're here to deliver - in every sense of the word - for our colleagues, customers and communities. We want our colleagues to be recognised and rewarded for their contribution; we want our customers to feel confident and cared for; and we want communities to feel we're part of them. We believe that all colleagues should be given every opportunity - and trained and developed to seize them.
At Whistl, we always try to find a way. We never say no if there's a chance of yes, and we believe challenges are there to be overcome. We think - and act - positive. And we always do the right thing. For our people, that means working as part of a team, supporting colleagues, respecting them and sharing knowledge.
Whistl are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices