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Account Manager

Employer
Pulsar Platform
Location
UK
Salary
Competitive
Closing date
10 Apr 2021

View more

Sector
Accountancy
Contract Type
Permanent
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Job Details

ABOUT THE ROLE



Client health is absolutely vital to Pulsar's long-term sustainability and success as a company, and we are passionate about ensuring that our clients are receiving value from our services and engaging with our platform and people. The role of Account Manager will be responsible for managing many important accounts ensuring they are maximising all opportunities to make the most of the services we provide.

We are looking for a candidate with an excellent track record of Account Management and developing client relationships. The role would suit a proactive and commercially astute account manager, culturally collaborative who can innovate to find the best solutions for our clients and brings some experience in retention and value creation.

KEY RESPONSIBILITIES

  • Be responsible for renewing existing client subscriptions as early as possible, growing the revenue at the earliest opportunity and reducing logo churn.
  • Effectively manage each client's usage of our products, ensure they derive maximum value from their subscription and use your product knowledge to determine the most natural cross-sell and upsell opportunities based on their usage
  • Influence future lifetime value through higher product adoption and customer satisfaction
  • Expand our revenue in accounts through cross-sell and upsell. Including overseeing the creation and execution of all research driven opportunities
  • Front foot communication with clients and/or procurement Including specific conversation around auto renewals
  • Collaborate closely with customer success team to mitigate risk and put In place support that will optimise retention
  • Secure transactions with the best possible legal setting to the company guidelines
  • Produce a yearly territory plan. Update and share quarterly. Articulate the planned activities that are going to ensure you deliver or exceed your KPis
  • Develop commercial listening points in customer journey, and develop account development discussions when appropriate
  • Identify opportunities for continuous improvement, feedback to product and marketing to contribute to the success of growth and retention in general.



CANDIDATE PROFILE

  • 2+ years' experience in leading customer-facing organizations
  • Experience managing strategic relationships within a SaaS environment
  • Strong empathy for customers and passion for revenue and growth
  • Deep understanding of value drivers in analytics, research and insight propositions
  • Demonstrated desire for continuous learning and improvement
  • Excellent communication and presentation skills.
  • Innate ability to work as part of team
  • Comfortable collaborating constructively with many internal departments
  • Track record of managing several projects concurrently
  • Not required but particularly useful: Experience working for a MarTech/Insights company
  • Good understanding of, and interest in Social Media
  • Beneficial but not essential: Fluent in another language


DIVERSITY



We know that innovation thrives in teams where diverse points of view come together to solve hard problems. As such, we are seeking individuals who bring diverse life experience, diverse educational background, diverse culture, and diverse work experience. Please be prepared to share how your perspective will bring something unique and valuable to our team.



COMPANY PERKS


  • 25 days holiday
  • Pension Contribution
  • Summer & Winter Parties
  • Birthday Morning / Afternoon off
  • Long Term Service Awards
  • Eligibility for Performance based awards
  • Cycle-to-work Schemes
  • State of the art office including gym & wellness manager
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