Social Media Manager

The Social Element
Closing date
6 May 2021

Job Details

The Social Element is not your typical social media agency. Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including social community management, listening, content, reporting, and crisis management.

We pride ourselves in having exceptional talent in our business. As the pioneers of social, we stay at the forefront by constantly creating, learning, and guiding.

Our relationships with our clients are true partnerships as we become an extension of their team: trusted, committed, leading.

We are currently looking for a UK based Social Media Manager to work on a key client within technology. The Social Media Manager is a community management engagement expert that is able to advise and recommend to their client the best methods to deliver maximum customer and partner engagement. They will collaborate with our Communications, Strategy and Insights departments, along with the client, pulling together the implementation engagement approach to create social engagement playbooks, tone of voice training and FAQs. They will write creative engagement responses and also work with the engagement team to ensure the highest quality for the responses.

This role is fully remote.

What You'll Do
  • Provide strategic guidance to your client on how to best utilise social media, advising on campaign engagement and day-to-day responses
  • Develop and maintain engagement playbooks, brand and TOV guidelines, processes and FAQs
  • Create routine reports based on engagement activity
  • Support Project Managers to implement and execute engagement procedures
  • Keep in close contact with the client and internal stakeholders, keeping them informed on key topics, themes and issues
  • Manage a team; recruit, onboard new starters, and develop, support and mentor existing team members
  • Create and deliver team training on-brand objectives, style and TOV
  • Write creative responses to build genuine and human conversations
  • Manage content calendars, including writing social media posts and publishing content
  • Support other regions on community engagement approaches to share best practises and lessons learn
  • Keep on top of your clients' business and community objectives
  • Ensure our team is constantly delivering the best social media approach and community engagement to the client and its audience, writing responses to a high standard in line with the client's TOV and brand guidelines
  • Take ownership of your professional development and keep up-to-date with new developments in clients' industries and best practice in social media community engagement
  • Highlight issues to protect the brand's reputation on social media
What You'll Bring
  • Social media and community management experience either with a brand or digital agency
  • Business experience of a wide variety of social platforms, such as Facebook, Twitter, Instagram, YouTube, LinkedIn, WhatsApp, TikTok and Snapchat and their audiences
  • Sound knowledge of social media best practises for community engagement
  • Previous experience in copywriting and editing social communications
  • Exceptional creativity and storytelling ability with a passion for words
  • Experience of creating and/or delivering client facing and internal reports
  • Effective leadership and development of direct reports
  • Native level written and spoken English
  • Excellent written and verbal communication skills
  • Outstanding writing and proofreading skills
  • Strong accuracy and attention to detail
  • Logical thinking with creative troubleshooting and problem-solving ability
  • Excellent organisational and time management skills
  • Effective relationship building skills
  • Project management skills
  • An extensive knowledge of emerging industry practices when solving business problems
THE SOCIAL ELEMENT VALUESWork according to the company values
  • Do it Well
  • Be One Team
  • Do the Right Thing
  • Keep Pioneering
  • Make Them Smile
How To ApplyIf all this sounds like you, simply upload your CV and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won't be able to process your application:
  • Details of your personal/professional experience in social media
  • Why you are interested in being part of our team at The Social Element
The Social Element is a global social media management agency delivering high-quality, multi-lingual social media management, customer care, social listening, insight, and consultancy. It also offers crisis management training and simulations via its partner brand, Polpeo.

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