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Pre Offer Administrator

Business Back Up Professional Appointments Ltd
Closing date
10 Apr 2021

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Job Details

Our client a legal firm based in Maidenhead, is now looking for a Pre Offer Administrator.

The role will be home based after training is complete unless you specifically don't want to work from home.

No experience essential - some experience of residential conveyancing or law would be beneficial.

Key Responsibilities:
  • Opening sale & purchase files, manually and by automated downloads
  • Providing quotations to Clients, brokers, solicitors and estate agents ,
  • Assisting Clients, brokers, estate agents and solicitors
  • Updating of Visualfiles Database
  • Production of Initial Packs to Clients and Solicitors
  • Production of additional letters pertaining to instruction
  • Processing abandoned cases if required
  • Obtaining authority to proceed from Clients via phone, email or letter if appropriate
  • Liaison with Lenders, Solicitors, Brokers, Estate Agents and Clients
  • Processing mortgage offers
  • Updating Clients via in house software and web based portals

Key Skills/Experience:
  • Excellent customer service skills
  • Able to effectively manage daily tasks efficiently
  • Work accurately and pay attention to detail
  • Problem solving and research skills
  • Good numeracy skills for making financial calculations
  • Able to work under pressure
  • Working with Visual files, HMLR, Econveyancer and other Client interfaces
  • Working closely as a team, assisting others time permitted.
  • Experience resolving customers concerns
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