Our client in Middlesbrough is recruiting for a Pensions Administration Manager.Please only apply if you have DB Pensions and management experience.Job purpose summary
Working closely with the Operations Manager, as prime day to day contact for a given portfolio of Administration clients, to ensure provision of high quality pension administration services. Key responsibilities & accountabilities
You will be involved in a wide range of pension administration tasks. As Administration Manager you will support the Operations Manager in ensuring the service delivery in terms of quality, profit and sustainability for an assigned Administration client portfolio as well as assisting in the day today line management of the designated team. Key responsibilities essential to the role include:.
Knowledge & experience
- Overseeing day to day management of client relationships with trustees and clients, and participation in trustee and client meetings where applicable. Taking a proactive stance to gain an extensive knowledge of assigned client portfolio to ensure client confidence, credibility and trust. Reacting to clients' needs in a positive manner, but maintaining the commercial interests of the business.
- Active participation in Administration's marketing initiatives, new business activities, attending new business pitches and company events. Seeking opportunities to generate additional income from existing client portfolio.
- Providing expert advice solutions to pension's queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry.
- Overseeing the project management of annual and ad-hoc projects such as renewals, benefit statements, pension increases, trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
- Disseminating information to team members on service delivery objectives and targets for assigned client portfolio. Presenting of technical matters at team meetings.
- Leading non-client activities, conducting internal audits, being alert to potential improvements in pensions administration processes, quality improvement and implementing changes. Ensuring Governance tracking measures (for example central spreadsheets, error logs etc.) are updated promptly.
- Positively contributing to regular management meetings, implementing any recommendations or decisions made in terms of working practices, resourcing, efficiencies and dissemination of communications to more junior staff.
- Formal staff management responsibilities including areas such as; conducting appraisals, setting individual and team objectives, handling HR, performance management issues and recruitment related activities as and where required.
- Formal responsibilities for mentoring, training, coaching and developing of pensions administration team members. Ensuring adherence to company policies and working procedures.
- Forging strong working relationships with other departments/teams both internal and external to the Company in order to provide a total service to our clients. e.g. Pensions Accounts, Payroll, Administration and Business Support.
- Ensuring the accurate updating on the time recording system for both chargeable and non-chargeable activities, enabling team and self to meet required utilisation and recovery targets, and providing encouragement to team to meet targets and objectives. Reporting to senior management by exception.
- Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.
Training, education & qualification
- Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme.
- Previous pensions administration experience of Defined Benefit (DB) schemes, preferably covering the Public Sector (ideally Local Government, Police and/or Fire schemes) including leavers, retirements, deaths, transfers in, transfers out, monthly processing and investment, benefit statements, renewals and pension increases.
- Thorough knowledge of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
- Previous supervisory, leadership and workflow management experience is required ideally including performance monitoring, appraisals, recruitment etc.
- Third party pensions, or Public Sector, administration experience preferred, although strong all round experience within an in house pensions department which is not purely process driven will be considered.
- Previous presentational experience is desirable to assist with prospect pitches and trustee meetings.
- Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.
- IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.
- Educated to a minimum of A Level or Degree or equivalent standard.
- Ideally a minimum of three C grades or above at A Level or equivalent qualification.
- Strong Maths and English GCSE or equivalent qualification - minimum grade B.
- Significant progression within a relevant pensions qualification e.g. CPC/QPA/DPC/RPC/APMI
- Applicants deemed 'qualified by experience' would be considered.