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IT Support Engineer

Employer
CPS Group UK
Location
UK
Salary
Competitive
Closing date
15 Apr 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

IT Support Engineer
Cardiff
Up to £28,000 basic salary

CPS Group Ltd are working with a successful organisation who are the inventors of the world's first software payment terminal. They turn everyday mobile devices like smartphones and tablets into secure payment terminals. By enabling merchants of all sizes globally to securely accept payments using smartphones and tablets, they help open up a world of possibilities in reshaping the end-to-end customer experience

Due to internal promotion, my client is recruiting for a IT Support Engineer to ensure the group IT Network function is working effectively to maximise system availability, whilst consistently adhering to group IT processes and standards developed by the management team.

KEY RESPONSIBILITIES AND EXPECTATIONS

* Providing both 1st and 2nd line IT support

* Operation of the support desk ticketing system

* Procurement, preparation and building of IT equipment as required

* Managing user accounts for all new starters and leavers

* Ensuring the smooth day to day running and maintenance of infrastructure and business systems

* Ensure escalated problems are managed and technical diagnosis and root cause investigations are carried out

* Develop and maintain technical documentation

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

* In-depth knowledge of products and services, combined with technical experience

* Experience with Windows Server 2016 administration and Cloud Platform

* Experience with Windows and Mac environments

* Good and demonstrable understanding of Office 365 and Azure AD environments

* Advanced Microsoft Office skills - Word/Excel/PowerPoint/Outlook

If this role matches your skills and experience, please send an up-to-date copy of your CV to or call Aimee on 02920 375599 for more information.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here
This job was originally posted as www.cwjobs.co.uk/job/92343743
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