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ServiceNow Architect

Wipro Limited
Closing date
10 Apr 2021

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Technology & New Media
Contract Type
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Job Details

ServiceNow Architect

Role overview

To lead ServiceNow (SN) specific Simplification, Automation and Consulting engagement. nowledge of end to end SN platform including ITSM, ITOM

and ITBM, CSM and VA

• Ability to define SN assessment, technical architecture, roadmap and planning function

• Knowledge of the latest technical solutions available in the market and their pros and cons

• Ability to develop SN enterprise architecture across all products of SN

• Develop proof of concepts, work on tech solutions, engage with client's tech leadership team and adhere to governance standards

• Shape use cases for use of latest technologies

• Guide data & integration and visibility enhancements

Candidate profile

The ideal candidate profile would be comprised of the following attributes

• 8-10 years of visible impact senior-level Technology Consulting experience with SN experience of at least 5 years

• Proven experience in managing senior Client business stakeholders (COO/CIO -1)

• Good understanding of supply chain planning tools and technologies available in the market eg. Appian, Pega, IBM

• Design and implementation of automation services in a large enterprise including capability building, target operating models, CoE setup, operationalise delivery models. Translate user requirements into effective solution architectures.

• Develop Proof of Concept, engage with client's technical leadership team, security team and ensure tech governance approval

• Develop enterprise wide reference architectures that facilitate business process automation, and process documentation

. Knowledge of both demand and supply side challenges and set up

• Understanding of intelligent process automation, API management, RPA tools, data analytics platforms, NLP technologies. Understanding of latest technologies to improve automation and AI adoption

• Highly innovative and impact thinking in both business operating model transformation and technology

• Experienced and comfortable in leading consulting engagements end to end with minimal supervision

• Effective communication - written, presentation and verbal

• Ability to prepare and lead client workshops, capture, document, analyze and communicate information obtained during the workshop

• Self-starter, passionate about results and a team player

• Good knowledge of end to end intelligent automation and AI

• Ability to define automation workflows and improve user experience

• Knowledge of the latest technical solutions available in the market and their pros and cons

• Ability to contribute to thought leadership and thinking to develop market leading Automation and AI solution

• Guide data & integration and visibility enhancements

Job Type: Permanent

Location: London
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