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Conversational Architect

Employer
Quantiphi Analytics
Location
UK
Salary
Competitive
Closing date
10 Apr 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Job Responsibilities
  • Design engaging conversational interfaces for Contact Center AI, drive virtual agent creation projects with defined scope and complexity;
  • Be an engagement lead for top Cloud AI customers, including meetings with customers, collecting requirements, managing customer expectations and internal stakeholders, address customer feedback, etc;
  • Exercise discretion and independent judgement in determining appropriate steps to achieve project goals and objectives;
  • Complete tasks outside of established processes when necessary;
  • Demonstrate traits and attributes of a program manager: organized, detail oriented, and exceptional communication skills;
  • Basic project management skills such as project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and process documentation;
  • Work closely with x-functional teams to manage feedback collection programs for multiple Cloud AI products.


Minimum qualifications:
  • Superb customer facing skills
  • Portfolio of launched conversational applications (chatbots, voicebots)
  • BA/BS degree in Computer Science/Linguistics or a related technical field or equivalent practical experience
  • 4-6 years of relevant work experience in tech (as a computational linguist, engineer or QA specialist)
  • Experience developing chatbots or voice bots (preferably with Dialogflow)
  • Excellent English
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