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IT Provisioning Coordinator

Closing date
17 Apr 2021

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Technology & New Media
Contract Type
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Job Details

IT Provisioning Coordinator

IT Provisioning Coordinator
Bradford City Centre
Up to £21,000

Your new role
The IT Coordinator is responsible for the provision and ceasing of the group's customer products and services, ensuring to keep customers informed from the point of order to confirmation of delivery. The IT Coordinators support the Provisioning Manager in driving business growth and supporting sales activities.

To process received orders, including new provides, regrades and ceases
Ensure hardware is configured and delivered within agreed service timeframes
To provide customers and partners with regular updates pertaining to their order
To monitor and track the status of orders
Categorise and report order issues, escalating and/or transferring where required
To monitor and action tickets received into the Provisioning department
To coordinate the installation and delivery of services and products
To maintain appropriate department stock levels

Experience needed
Exceptional organisation and planning skills, with an ability to manage and prioritise workloads autonomously Exceptional communication and interpersonal skills, with an ability to adapt to the needs and requirements of others
Innovative and analytical approach to problem solving, focusing on delivering outcomes to an exceptional standard
Skilled and experienced within the use of IT Software, including Microsoft packages and project management tools and/or adaptable and quick to learn new software
Awareness of Industry specific regulatory requirements
Previous experience within a Provisioning environment (one year+) Desirable
Experience within Telecommunications industry/environment (one year+) Desirable

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