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IT Support Analyst

Closing date
15 Apr 2021

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Technology & New Media
Contract Type
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Job Details

IT Support Analyst

CIPHR are a rapidly expanding, innovative, UK based tech company who provide online (SaaS) HR, Payroll and Learning Management systems and solutions to help organisations attract, engage, manage and retain their workforce more effectively.

About the role

The roles primary function is to ensure that all CIPHR Group employees have the appropriate hardware, software, supporting infrastructure and technical assistance available to them to perform their job roles. The focus of this position is to ensure that all items raised with the IT Support Team, or as directed by the IT Manager, are responded to and resolved within agreed SLAs.

  • Responding to and resolving tickets in accordance with the agreed CIPHR SLA
  • To build, maintain and repair all CIPHR laptops, workstations and servers to a professional high standard
  • Resolve and report on any issues or potential issues with CIPHR network and office infrastructure
  • To provide regular checks and associated logs of all defined CIPHR key systems for performance including but not limited to security, patch/version management and backup integrity
  • To keep accurate records within tickets of all communication, troubleshooting and resolution to all issues raised in the Technical Operations ticketing system

About You:
  • Passionate about user support
  • Great interpersonal skills over telephone/email/face to face
  • Analytically minded
  • A very good understanding of;
    • Installation/maintenance Microsoft Operating systems
    • Diagnosing faults with applications installed on Microsoft Windows
    • Imaging workstations to a specified standard
    • Hardware (Laptop/Server/Printer etc) fault diagnosis
  • Desire to learn software/technologies quickly and the ability to train users on these to an appropriate level
  • Ability to explain complex technical issues in terms appropriate to the audience it is being delivered to

Required Skills:
  • Microsoft Windows Server 2012/2016 Installation, maintenance and support
  • Microsoft Windows 10 Installation, maintenance and support
  • Microsoft 365 Administration, deployment and support
  • Microsoft Azure environment implementation and maintenance

Desirable Skills:
  • Atlassian products maintenance, administration and configuration
  • Microsoft Endpoint Management deployment and maintenance
  • Microsoft Dynamics CRM Administration/Development experience
  • SQL Server installation/maintenance experience

What we offer:

Apart from a working with a great team, a growing company and having the chance to learn and enhance your knowledge and qualifications, we offer;
  • 25 days annual leave (28 after 3 years services), plus bank holidays
  • Pension
  • Regular training
  • Life assurance
  • Medical Cover and Dental cover
  • Perks at Work - access to exclusive discounts, cinema tickets, etc.
  • Free annual health screening
  • Gym Loan
  • £1,500 employee referral scheme

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