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Senior Client Change Manager - Work From Home

Stellar Select
Closing date
10 Apr 2021

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Job Details

Job Title: Senior Client Change Manager

Location: Remote based with Travel to Ipswich and multiple sites

Salary: Up to circa £55,000


Life cover
Voluntary/flexible/opt-in benefits that can include: Private Medical Insurance, Holiday Buy, Voluntary additional life/partner life cover, Critical/partner Illness Cover, Dental Insurance, Medical Cash Plan, Health Screening, RAC Motor Breakdown Cover, Cycle to work scheme, Retail Vouchers, Travel Insurance, Childcare Voucher scheme, Season Ticket Loans and Give as You Earn
23 days Holiday rising to 25 days after 2 yearsHours: Monday to Friday 9am to 5.30pm

About the role

Our client is a leading servicer of assets, which include equities, pensions, investments, and property.
We have a vacancy for a Senior Client Change Manager to oversee the day-to-day activity, delivery and performance of the Business Analysis team and Project Management Office Team.
You will be responsible for managing the planning of project specific tasks and client change requirements and the resources required to ensure timely delivery of these tasks. You will manage the ongoing audit of projects, including post implementation reviews.
The role will also provide strategic analysis, input, and direction for the business on key projects and provide support to the business for new business opportunities through active engagement in project work, analysis, and assistance with the legal process to ensure contractual responsibilities are translated into effective operational activities.

Responsibilities for the role of Senior Client Change Manager

Be the prime point of contact for all change requirements, overseeing a small team of project managers and business analysts.
Lead, manage, develop, and mentor the Business Analysts and Project Managers
Implement and maintain a project audit function to identify issues and risks.
Enhance the current change operation to create a flexible structure to enable the successful and timely delivery of project requirements, both internally, externally and from a regulatory perspective
Maintain and promote awareness of legislative issues that may affect the Mortgage Servicing Operations Teams
Assist with projects and other strategic initiatives as determined by the Executive Management team or the Board of Directors.
Plan, manage and monitor the utilisation of resources to maintain the efficient running and management of the change team and its engagement and delivery to the business, clients and stakeholders.
Identify and implement enhancements to the analysis, project audit and change processes and standing documentation.Experience required for the position of Senior Client Change Manager

Proven track record of experience and knowledge of the UK residential, Buy to let and Commercial Mortgage Markets
Understanding of the relevant legislation and FCA regulation that pertains to Mortgages of all varieties.
Proven ability to manage and report to senior stakeholders and to effectively coordinate resources.
Proven people management experience
Business Analysis and Project Management experience
Proven ability to manage and report to senior stakeholders and to effectively coordinate resources.
Experience of working with/in a multi-client, multi stakeholder, matrix managed environment.
Ability to operate, engage and influence at a senior level.
Track record of effective time management and successful delivery of time critical activities.
Able to travel to the Ipswich office at least twice a week and travel to new clients sites when requiredFor more information regarding the role of Senior Client Change Manager please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days
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