1st/ 2nd Line Tech Support for an industry-leading company - Unified Communications

Conversant Technology
Closing date
6 May 2021

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Technology & New Media
Contract Type

Job Details

Technical Support - 1st/2nd Line Support - Unified Communications and Microsoft Teams

Central Bristol - Home Working encouraged + Training + Progresson

We're proud to be expanding our team despite the current climate, and we're looking for 2 experienced first-line / Second-line support geniuses to join our existing techies!

First and foremost, you need to be passionate about technology and solving customer problems. Ideally, you'll have some experience or an understading of networking, as well as exposure to Active Directory, Azure Active Directory, and Microsoft Azure Fundamentals. If you dont have direct experience in these areas, we still want to hear from you as good people are always welcome at Conversant and training is provided. While not essential, we'd love it, if you have experience with Skype 4 Business or used and understand Teams.

We are looking for good communicators with a passion for customer success. We also want people that want to learn, progress and forge a career with a fast growing company, firmly routed in one of the fastest growing technologies, MS Teams.

You'll be joining a unified communications provider, working alongside our existing tech support team. We're a close-knit and friendly bunch, and we've grown significantly during the current climate and continue to do so. Expect team lunches, and after-work drinks when things open up, and regular check-ins while we work remotely.

The Role:

1st and 2nd Line Support (telephony, email, web and tickets) - our customers are diverse and include Fintech, NHS, Education, Recruitment and SME's

Working with users of Microsoft Teams to understand and diagnose issues

Assistance with deployments and roll-out of customers - Remote and possibly on site

Expectation that you will find innovative solutions to customer requirements

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