Seeking an experienced IT Service Desk Analyst, able to mentor and coach junior team members.
As a senior member of the Service Desk team, you will lead by example in the provision of 1st and 2nd line support, documentation, customer service, and work ethic.
Your core Service Desk technical skills will span 1st and 2nd line support, and include Windows 10, Office365, Teams, Active Directory, and VPN network troubleshooting etc. Ideally you will be ITIL aware or accredited. ITILv4...