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Payroll Advisor

Closing date
10 Apr 2021

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Contract Type
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Job Details

As a Payroll Advisor you are responsible for ensuring excellent service delivery to customers at all times.

You will be allocated a number of customers who you will provide support to on payroll and payroll system issues.

Other duties include:
  • Review, develop and manage client accounts to enhance service delivery and increase business revenue.
  • To directly contribute towards the achievement of the divisional objectives
  • To deliver excellent service to internal and external clients, possessing the required account and payroll knowledge to fully support them.
  • To communicate with clients in a professional, effective, polite manner and resolve any queries in a timely manner.
  • Use the Client Management System to record details of all client contact; telephone, email or client visits.
  • Complete Clients' payroll instructions in the appropriate priority order, taking into account special instructions agreed with the client.
  • Possess full awareness of specific client requirements and ensure these are documented within the payroll system.
  • Complete all set tasks accurately and efficiently, adhering to deadlines and referencing Payroll Instructions,
  • Procedures, Training notes and Quality procedures as appropriate.
  • Complete administrative tasks fully and accurately to meet required standards and work procedures.

Essential skills & experience for this role include:
  • Microsoft Word and Excel skills
  • Basic payroll knowledge and experience within a payroll department/environment
  • Enthusiastic with a 'can do' attitude and ability to take on new responsibilities and develop skills
  • Strong team player
  • Work well under pressure. Confidence to cope with a fast-paced and fast-changing environment
  • Ability to work to tight deadlines whilst maintaining a high degree of diligence and accuracy
  • Can work autonomously and as part of a team
  • Excellent customer service skills
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