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Associate Claims Handler (Professional Risks)

Davies Group
Closing date
20 Apr 2021

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Associate Professional Risks Claims Handler - Birmingham

Davies Group are currently recruiting for an experienced Associate Professional Risks Claims Handler to join our Birmingham Casualty team. As an Associate Professional Risks Claims Handler, you will be responsible for handling medical malpractice/clinical negligence notifications and claims.

Duties & Responsibilities:
  • Maintaining an appropriate personal caseload of varied clinical negligence notifications and claims which will include:
    • Responsibility for the overall management of specific Client portfolios
    • Responsibility for time frames and key dates within each Client portfolio
    • Responsibility for the management of each matter from inception through to completion and closure in accordance with the pre-action protocol for the resolution of clinical disputes
    • Effectively manage notifications of a circumstance that could give rise to a claim and to identify the risk and provide detailed input, oversight and recommendations
    • Dealing efficiently with a high volume of matters
    • Identifying and dealing with policy indemnity issues
    • Reviewing and advising on Client documentation prior to issue - e.g: Reports to Coroner/CQC/Safeguarding or complaint responses
    • Co-ordinating and reviewing medical records before disclosure
    • Dealing with disclosure of medical records to Claimant's solicitors
    • Liaising with Clinicians in order to obtain clinicians' comments and documentary evidence as required
    • Investigating each matter as reasonably required
    • Preparing liability, quantum and tactical advice to Clients
    • Preparing Responses to Pre Action Protocol claims
    • Providing necessary administrative assistance to Clients
    • Attending Client facing meetings as required
    • Be able to competently update MI and claims data such as Bordereaux
  • Providing support and supervision on notifications and claims handled by other team members
  • Providing a new perspective on long-running cases in order to avoid entrenched positions being inappropriately taken

Skills & Experience:
  • High level of experience in a similar role
  • Substantial experience in handling clinical negligence/medical malpractice, PL, EL and professional indemnity (preferably with a surveying background) claims and complex personal injury claims
  • Ability to make reasoned decisions to ensure cases are progressed timeously
  • Excellent interpersonal skills - in particular having experience in building relationships and gaining confidence when handling notifications/claims
  • Familiar with office systems, Word, Excel , documents systems
  • Attention to detail and accuracy
  • Is an excellent communicator and can express themselves in a convincing, persuasive and clear way. Please note that the role involves a requirement to discuss difficult issues of their own liability with professionals and to discuss policy issues with Insurers/Brokers
  • Able to demonstrate an analytical approach to ensure decisions are effective
  • Able to identify when guidance is required from other team members on decision making
  • Able to assist and support team members where necessary - feeling comfortable with responsibility for supervising team members' work
  • Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied Client processes

What we offer:
  • Pension - contribution matched up to 5%
  • Life Assurance (2 x basic salary)
  • Free Headspace membership
  • Eye Test Vouchers
  • Access to Employee Assistance Programme
  • Access to training and professional qualifications

So, are you a Davies person?

We're looking for individuals who share our passion, and want to play a part in shaping our future. Being a Davies person means being part of our exciting journey.

As we continue to grow and diversify it's crucial to us that all Davies colleagues stay true to our "Big IDEA": to Inspire, Deliver, Empower and Aspire. These values remain the cornerstone of what we do.


Take your first step towards becoming a Davies Person! Follow our simple application process by clicking "Apply Now" to be directed to our application portal.
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