Customer Services/ Sales Support – Technical Product

Employer
Recruitment Revolution
Location
Kidderminster, Worcestershire
Salary
£20,000 – £25,000 Plus Benefits
Closing date
5 May 2021

View more

Sector
Retail
Contract Type
Permanent
Function
Customer Service, Sales
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Job Details

In 2006 our Founder Paul set about creating an environmentally friendly business that made it possible for homeowners and owners of commercial buildings to harness new solar technology advancements. In 2007 Eco2Solar/ the company was born. Since then, we have become an industry leader and added a number of other products and services to our portfolio, all to facilitate sustainable living. Testament to our success January 2021 has seen energy brand E.ON take a stake in the business to help accelerate our growth and take our eco vision internationally. It’s an exciting time to be joining us!

We are looking for an experienced customer services representative to join our powerhouse CS team supporting the field and internal sales teams, and delivering excellence to our customers!

Role Info:

Customer Service / Sales Support – Technical Product
Kidderminster, DY11
£20,000 – £25,000
Plus Benefits
Housebuilder Awards 2020 Finalist
ISO 9001 Accredited
Clients include Persimmon, Willmott Dixon, Galliford Try & Redrow Homes

Who we are:

We are one of the UK's leading Solar PV installation companies within the new build housing sector. Our company has grown by an average of 25% per year.

+ We live and breathe our values – excellence, innovation, fairness and trust.
+ We believe the company culture is of huge importance and we empower our employees to contribute to this on a daily basis.
+ We are a market leader and we promote from within.
+ We constantly innovate and look for better ways.
+ We give our people personal development plans and a road map that shows them what they need to do in order to get where they want to go.

The Customer Service / Sales Support Role:

+ Generating proposals and quotations.
+ Checking and Processing orders, ensuring accurate information is fed through to Operations.
+ Technical assistance and phone support, for both for internal and external customers.
+ Provide information on products and services.
+ Manage all changes and variations to existing orders and determine charges.
+ Working to strict deadlines on case completion to maintain high quality of service.
+ Work with other departments to manage activities.
+ Respond to and manage customer issues.
+ Sales admin tasks.
+ Maintaining accurate project documentation and CRM system.
+ Collaboration with all teams across the business.
+ Meeting personal targets/KPI’s.

About You:

+ Experience within a customer service or sales support environment essential.
+ Excellent listening and speaking skills
+ Good people skills.
+ Ability to understand and empathise with customers
+ Ability to communicate clearly and positively with customers
+ Excellent grammar, spelling, punctuation and computer literacy.
+ Strong commercial awareness (pricing, sales).
+ Strong knowledge of Microsoft Word and Excel
+ Quality focus and excellent attention to detail.
+ Maintaining accurate records of customer interactions
+ AUTOCAD or CAD design experience and familiarity with CRM systems and practices would be an advantage!

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Company

We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1. Reed.co.uk.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit https://www.recruitmentrevolution.com

Find Us
Website:
Telephone
01344844064
Location
Castle Hill House
12 Castle Hill
Windsor
Berkshire
SL4 1PD
United Kingdom
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