1st Line IT Support Engineer

Bishop's Stortford
£17000 - £25000 per annum
10 Jan 2018
07 Feb 2018
Recruitment Genius Ltd
Contract Type
Full Time
1st Line Support Engineer

Excellent opportunity to join their support helpdesk team and work in a varied and busy professional environment.

Established for over 20 years with an enviable reputation for exceeding customer expectations, they now require another engineer to join their support & services team.

The company offers PC Support, Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK. They also have an in-house workshop / shop that has an excellent local reputation with many thousands of satisfied customers.

Excellent opportunities for the right candidate who can help realise the potential of this department.

The Role -
Working alongside the team of currently, 14 support staff. Taking support tickets from customers, communicating with the users, listening and resolving their issues by remote access via their RMM and ticketing system. Work on special projects, investigating new technology and services.

Collaborating with other team members and individually.

Required Skills:
- Strong communication skills / Excellent telephone manner
- Knowledge of Windows OS, Active Directory and Office packages.
- Technical background / Diagnostic experience in a windows / networking environment
- Ability to think on your feet and solve any complex issues with empathy
- Keen to learn - willingness to educate through industry supported exams.

Preferred Additional Qualifications and skills (not Required):
- Comptia A+
- MS Certification
- CCNA - or similar
- Customer service / Helpdesk experience

Salary -
£17 to £21k depending on skillset and experience.

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