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Head of IT / Technical Services Manager – MSP

Recruitment Revolution
Brighton, East Sussex
Up to £50,000 DOE Plus Benefits inc Health Cash Back Scheme
Closing date
30 Apr 2021

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Technology & New Media
Contract Type
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Job Details

We are a successful and growing IT MSP with ambitious growth plans looking to hire a Head of IT / Technical Services Manager with proven operational experience within an MSP environment. This is a diverse role where you will not only lead a team of 5 IT Engineers but also collaborate with management to help build-out the company’s and client’s future technology decisions.

Role Info:

Head of IT / Technical Services Manager – MSP – Microsoft Tech Stack
Up to £50,000 DOE
Plus Benefits inc Health Cash Back Scheme

Who we are:

We are a full services Managed IT Services Provider based in Brighton with ambitious plans to grow. We are building a company that is a challenging, rewarding and a fun place to work. Where people come first, and every member of the team is committed to a common purpose.

The Opportunity:

We are looking for a candidate to join as the Head of IT / Technical Services Manager who

+ is technically strong
+ is capable of representing the company in front of clients
+ has a proven track record of managing a service desk team
+ is a hands-on leader that can drive the current service delivery standards and make improvements where required

The individual will be responsible for leading 5 members of the service desk team and work effectively with Operations and the Company Director in delivering the range of managed IT services they offer.

This role provides the opportunity for full ownership of the IT and strong influence into the strategy for both the company’s and its client’s future technology decisions.

About You:

+ Proven operational experience within an MSP environment
+ Good interpersonal skills be able to read and analyse situations against the bigger picture
+ Experience in managing in house and remote teams, energy, drive and the ability to bring the team with you
+ Strong influencing skills, cross functional collaboration with a focus on knowledge sharing
+ Excellent Problem solving and root cause analysis skills
+ Systems and process driven with meticulous attention to detail and standards
+ Good knowledge of quality standards, compliance, and best practice
+ Experience of managing a team and basic HR

Technical Skills Required include:

+ Strong understanding of Microsoft’s cloud offering including Office 365 and Azure
+ Experienced Tier 3 level IT Project Engineer and Manager
+ Strong understanding of and experience of virtualisation platforms
+ Comprehensive Microsoft stack knowledge
+ Excellent understanding of networking fundamentals and good understanding of advanced networking concepts.
+ Strong understanding of Firewalls/Routers/Storage
+ Strong understanding of security products and the cyber threat landscape
+ Familiar with a variety of backup/BC/DR products
+ Proven experience in an IT Support role and relevant industry qualifications. MCP, MCSA (etc.) CCNA, ITIL, PRINCE2 etc.
+ Strong report writing skills.

Other desirables include:

+ Knowledge of other non-Microsoft cloud platforms AWS, Google etc
+ Automation and scripting knowledge.
+ Good understanding of VOIP solutions
+ Programme Management Experience
+ Experienced in Compliance, ISO 27001, ISO 9001 and Cyber Essentials (for Head of IT role)

Interested? Apply here for a fast-track path to the Hiring Team.

Your Experience / Background / Previous Roles May Include:
MSP Technical Lead, MSP IT Manager, Senior IT Engineer, IT Support Manager, IT Helpdesk Manager, MSP Technical Services Manager, Technical Service Delivery Manager.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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