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Service Advisor – Automotive Dealership

Employer
Recruitment Revolution
Location
Taunton
Salary
£25,000 OTE Plus Benefits Package + Full Manufacturer Training
Closing date
22 Apr 2021

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Job Details

Ready to join the world's No.1 Vehicle brand? An excellent career development opportunity for a Service Advisor to join the Toyota brand at a time when we are experiencing exceptional demand for our incredible vehicle range. Whether that's our latest hybrid technology range, the 257bhp GR Yaris (Top Gear Hot Hatch of the Year 2020) or the legendary Hi-Lux, we are one of the few brands that has options for the whole family, different lifestyles and a range of commercial situations.

Role Info:

Service Advisor – Automotive Main Dealership
Taunton
£25,000 OTE
Plus Benefits Package + Full Manufacturer Training

Full-time

Who we are:

We are the home of Toyota in Taunton. A family owned group of three Toyota Centres that have proudly been looking after our customers for over 40 years in the Southwest.

The Service Advisor Role:

We need to increase our team due to the continued success of our growing model range, including the brand new Toyota GR Yaris, the new Toyota Hilux and the return of the flagship Toyota Supra. We also boast class leading Hybrid technology that is now available in the majority of our model line-up, a truly winning formula of success for a career in the motor sector.

With customer service at the forefront of what we do, every member of our team takes pride in distancing ourselves from the competition by delivering our customers exceptional service and an experience to remember.

Purchasing a quality vehicle is just the beginning of the Toyota experience. We are renowned as a company for providing the highest standards of customer care whenever a vehicle is in need of servicing or repair – and we do this by going that little bit further.

Does this sound like you?

+ Proven high level of customer service skills.
+ Enjoys working with people.
+ Good communication skills.
+ Strong organisational and prioritisation skills.
+ Able to take initiative and ownership of issues with a proactive can-do attitude.
+ Able to multi-task and switch between tasks.
+ A team player who offers help and support to others.
+ Willingness to learn and keep up-to-date with product and technical information.
+ Thrives in a high-pressured environment.

Highlights of this role include:

+ Ensuring that we provide the highest level of after sales customer care and satisfaction at all times, giving the customer the best possible experience.
+ Talks and listens to customers to build rapport and understand their service/repair requirements
+ Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs
+ Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
+ Schedules work to meet customer requirements, taking into account workshop utilisation targets, job complexity and parts availability.
+ Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
+ Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
+ Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
+ Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided

What we offer:

+ Bonus package
+ 30 days holidays per year (inc. bank holidays)
+ Contributing pension scheme
+ Car benefit scheme
+ Company uniform

We are an equal opportunities employer.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Company

We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1. Reed.co.uk.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit https://www.recruitmentrevolution.com

Find Us
Website:
Telephone
01344844064
Location
Castle Hill House
12 Castle Hill
Windsor
Berkshire
SL4 1PD
United Kingdom
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