We’re a long-established Toyota & Suzuki Dealer Group with centres covering Nottinghamshire and Derbyshire. Having been in business for more than 59 years we know what it takes to build and maintain strong relationships with our customers, and our Sales team are at the forefront of this connection.
Aftersales Manager – Toyota Main Dealer
Plus bonus + company car + pension scheme
Established in 1962, we’re a family-owned business with one clear goal: total customer satisfaction. We’ve held the Toyota franchise for more than 45 years and we’re proud to retain a high proportion of staff that have been with us for 10 years or more.
As After Sales Manager you will:
+ Be responsible for the day to day operation and management of the team in a busy service department.
+ Have experience managing a franchise service department and ideally Kerridge experience.
+ Lead, inspire and support your team to achieve daily, weekly and monthly goals and targets.
+ Ensure departmental compliance with company policies and industry guidelines
+ Ensure the highest level of customer satisfaction and retention
+ Foster and maintain a high level of customer satisfaction and quality service.
+ Ensure high standards of quality and workmanship.
+ Control and oversee the correct operation of the After Sales Department on a day- to-day basis in the following key areas, using established systems and procedures
+ Achieve labour sales target.
+ Achieve targets for product challenge set on a monthly basis
+ Achieve mystery shop & quality standards set on a monthly basis
+ Achieve VHC KPI’s and quality measures
+ Achieve service plan targets set on a monthly basis
+ A full UK driving licence
+ Previous After Sales / Services experience
+ Be proactive and think outside of the box
+ Have excellent communication and negotiation skills
+ Have the ability to work well independently as well as part of a team
+ You will fit in well in a busy and friendly team and work hard to build a customer focused environment and drive your department to outstanding performance.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.