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Level 3 Senior IT Support Engineer – Office / Remote

Recruitment Revolution
Dublin, Leinster (IE)
€45,000 – €55,000 + Bonus & Benefits
Closing date
9 Apr 2021

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Technology & New Media
Contract Type
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Job Details

If you are a driven and skilled ITprofessional, with a strong customer focus and experience working on projects,this is a superb opportunity to upgrade your knowledge and make use of yourskills in a multitude of environments.

Role Info:

Level 3 IT Support Engineer – Field / Office / Remote | Managed ITSupport Consultancy
Dublin, Ireland
€45,000 – €55,000 + Bonus & Benefits

Full time, 08.30 – 17.30 Monday to Friday

Who we are:

We are are a leading Dublin based IT Company who are passionate aboutdelivering the very best service and support to our clients.

As a result of our growth we are looking to expand our Service desk teamfurther and are currently seeking a 3rd Level Support engineer, to work withour busy Service desk team.

The role involves dealing with Service desk calls covering Microsoft /Vmware operating systems on desktop, laptops and Server technologies togetherwith other Networking Solutions including Switches and Firewalls.

Responsibilities and duties:

+ Design and implementation at the network level: WAN and LANconnectivity, routers, firewalls, and security.
+ Design and implement hosted and cloud solutions for customers usingtechnologies that meet their requirements
+ Interact with Level 1 and Level 2 Technical Support Engineers providingsupport and guidance on difficult issues.
+ Responding and assisting with P1 escalations.
+ Provide product training to Level 1 and Level 2 Technical Support Engineersand act as a mentor to junior support engineers.
+ Act as a back–up for Level 1, Level 2 and Level 3 Service Desk Engineers.
+ Provide out of hours coverage as part of an on-call rotation schedule for SLAsupport as needed.
+ Assist in evaluating new services, processes and technologies introduced atthe Client Support Team.
+ Ensure customer and partner inquiries are responded to within establishedtimeframes and customer care and technical support service levels are achieved.The successful candidate will have the following key qualities:

Qualifications and Experience:

+ Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE,or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP.
+ 5+ years’ experience in providing technical support.
+ Detailed knowledge of Microsoft (Windows Server 2012/2016, MicrosoftExchange, Office365 and Active Directory).
+ Setup, operation and troubleshooting of TCP/IP networking.
+ 3+ years’ experience with VMware ESX Server or VMware products.
+ Excellent written and verbal communication skills in English as this will bea customer-facing role.
+ Self-motivated and enthusiastic.
+ Full Clean driving licence required

We Offer:

+ €45k-€55k
+ Death in service
+ Pension (upon successfully completing probation)
+ Remote working
+ Company events & social hours
+ Education reimbursement
+ Bonus scheme

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, weshall process your details and pass your application to our client for reviewfor this vacancy only. As you might expect we may contact you by email, text ortelephone. Your data is processed on the basis of our legitimate interests infulfilling the recruitment process. Please refer to our Data Privacy Policy& Notice on our website for further details.

If you have any pre-application questions please contact us firstquoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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