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Level 2 IT Support Engineer – Field / Remote

Recruitment Revolution
Dublin, Leinster (IE)
€30,000 – €45,000 + Bonus & Benefits
Closing date
9 Apr 2021

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Technology & New Media
Contract Type
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Job Details

If you are a driven and skilled IT professional, with a strong customer focus and experience working on projects, this is a superb opportunity to upgrade your knowledge and make use of your skills in a multitude of environments.

Role Info:

Level 2 IT Support Engineer – Field / Office / Remote | Managed IT Support Consultancy
Dublin, Ireland
€30,000 – €45,000 + Bonus & Benefits

We offer excellent development opportunities, while working alongside a team of brilliant and tech-savvy professionals.

This is a semi-field role, as you will be required to travel to our client’s sites around Ireland and abroad. A full-clean driving licence is essential.

Main duties:

+ Act as a second line escalation point for junior team members.
+ Manage a queue of varied customer tickets, bringing each to a mutually satisfactory resolution, which can also include utilising other departments or tiers of support.
+ Ensure tickets are resolved within the required KPI/SLA.
+ Adapt to the technical level of the customer, to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
+ Be flexible, adaptive, and able to follow and contribute to potential directional changes.
+ Exceed customer satisfaction, phone, productivity, and other individual and team targets.
+ Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency.
+ Ability to compile and present reports to management detailing KPI figures.
+ Occasionally provide skilled front-line phone, e-mail and chat support to business customers.
+ Where required, travel to site for the purpose of deployment of projects and if on-site resolution of technical issues is necessary.

Someone that fits our culture would be:

+ Pleasant and honest
+ Tech-Savvy
+ Eager to learn with a hard work ethic

Do you tick most of the below boxes? If so, we want to hear from you!

+ Ticketing system/RMM system experience
+ Windows server installation (from scratch)
+ Support experience both in the field and on-site
+ Windows server migrations
+ GPO/AD management
+ Domain migrations
+ Firewall installations
+ Layer 3 switches and VLAN knowledge
+ Virtualization/VMWare skills
+ BDR installation
+ Cloud skills (Azure is an advantage)
+ Office 365 Migrations
+ ConnectWise/Labtech (a huge plus!)
+ Previous experience working in an MSP (an advantage)
+ Higher Diploma/Certification (A+, Network+, Security+) is desirable, but not necessary if you know your stuff!

We offer:

+ Competitive salary
+ Working from home
+ Company events & social hours
+ Education reimbursement
+ Bonus scheme

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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