If you are a driven and skilled IT professional, with a strong customer focus and experience working on projects, this is a superb opportunity to upgrade your knowledge and make use of your skills in a multitude of environments.
Level 2 IT Support Engineer – Field / Office / Remote | Managed IT Support Consultancy
€30,000 – €45,000 + Bonus & Benefits
We offer excellent development opportunities, while working alongside a team of brilliant and tech-savvy professionals.
This is a semi-field role, as you will be required to travel to our client’s sites around Ireland and abroad. A full-clean driving licence is essential.
+ Act as a second line escalation point for junior team members.
+ Manage a queue of varied customer tickets, bringing each to a mutually satisfactory resolution, which can also include utilising other departments or tiers of support.
+ Ensure tickets are resolved within the required KPI/SLA.
+ Adapt to the technical level of the customer, to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
+ Be flexible, adaptive, and able to follow and contribute to potential directional changes.
+ Exceed customer satisfaction, phone, productivity, and other individual and team targets.
+ Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency.
+ Ability to compile and present reports to management detailing KPI figures.
+ Occasionally provide skilled front-line phone, e-mail and chat support to business customers.
+ Where required, travel to site for the purpose of deployment of projects and if on-site resolution of technical issues is necessary.
Someone that fits our culture would be:
+ Pleasant and honest
+ Eager to learn with a hard work ethic
Do you tick most of the below boxes? If so, we want to hear from you!
+ Ticketing system/RMM system experience
+ Windows server installation (from scratch)
+ Support experience both in the field and on-site
+ Windows server migrations
+ GPO/AD management
+ Domain migrations
+ Firewall installations
+ Layer 3 switches and VLAN knowledge
+ Virtualization/VMWare skills
+ BDR installation
+ Cloud skills (Azure is an advantage)
+ Office 365 Migrations
+ ConnectWise/Labtech (a huge plus!)
+ Previous experience working in an MSP (an advantage)
+ Higher Diploma/Certification (A+, Network+, Security+) is desirable, but not necessary if you know your stuff!
+ Competitive salary
+ Working from home
+ Company events & social hours
+ Education reimbursement
+ Bonus scheme
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.