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Business Change and Implementation Manager

Resource Solutions
Closing date
25 Mar 2021

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Technology & New Media
Contract Type
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Job Details


In August 2020, TPM mobilised a global change programme that aims to establish how TPM will operate in the bank from 2021 onwards. This includes multiple work packages that will deliver changes across:
  • Policies and standards
  • Business processes
  • Tools and technology
  • People and organisation (incl. Organisational Design - OD)
  • Risk metrics and reporting

Role objectives
  • Ensure stakeholder and sponsor buy in, agreement and support for the new process organisational design
  • Ensure the bank has a cohesive understanding of the direction TPM is moving to achieve the target state
  • Ensure the successful 'go-live' and embedding of the new Target Operating Model so that role holders are executing their new roles effectively and the bank is managing risk of working with third parties to the required high standards
  • Working as a key lead of the TPM Transformation programme to ensure delivery success
  • Working close to all senior stakeholders across GB, GFs and Regions
  • Oversight of a change team of c10FTE+ and overseeing external consultants


The Change Adoption Senior Manager will be accountable for delivering all core change deliverables aligned against plan to the required level of quality and completeness for each Release in the TPM Programme, including, but not limited to:
  1. High level change analysis
  2. Detailed change impact assessments
  3. Change Personas and Change Journeys
  4. Stakeholder Analysis and Engagement Plans
  5. Recognition Plans
  6. Support TNAs and Training Deployment
  7. Usage and Adoption Plans
  8. Business Readiness Reporting
  9. Transition to BAU

Required skills

Key skills / experience required
  • Change & Implementation: deep expertise in full lifecycle delivering from Initiation through to Closure, focusing on delivering sustainable change in the business, that delivers benefits and positive outcomes for our staff, customers and shareholders.
  • PROSCI or PCI Certified Practitioner and / or Consultancy equivalent
  • Consultancy and Industry experience
  • Experience of Risk / Regulatory and / or Procurement and / or Operating Model Transformation Programmes preferred
  • AGILE: previous experience of delivering change in AGILE programmes preferred, as well as and Waterfall programmes
  • Experience working on global change programmes essential
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