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Customer Onboarding Team Leader

Employer
Citrus Lime Ltd
Location
UK
Salary
Competitive
Closing date
12 Mar 2021

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Sector
Retail
Contract Type
Permanent
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Job Details

Why work with Citrus-Lime?

Put simply, we are a Cloud-based Software/Tech company operating within the Outdoor and Lifestyle sector. We are changing the markets we serve because we are ambitious and determined to achieve our objectives. This, in turn, has lead us to be a highly profitable and commercially well-run business.

We are a small, high-growth business where necessity has us move quick, make smart choices and carve a clear niche into which our forward-thinking, commercially relevant products and services are welcomed. The pace at which we progress, we believe, makes us an exciting and engaging business to work for.

Having developed long-standing and meaningful partnerships with all areas of retail, we have become a key contributor to the modernisation and growth within the specialist industries we serve.

We have expanded to a team of more than 45 diverse colleagues and contributors, but growth became rapid in late 2016 when we committed to writing all of our software in-house, resulting in our fully-integrated, End-to-End Cloud retail solution.

Looking into the future, having started to recreate our Cycle market successes within new verticals (particularly the Outdoor sector) and beginning to show clear signs of progress outside the UK, our ambitions and expectations have evolved and we are set to grow again.

There is still work to be done within the Cycle industry, but the opportunities are clear within similar verticals (particularly Outdoor) where the challenge for business owners to adapt to the needs of the modern consumer are apparent and can be met confidently by our solutions.

Who are we looking for?

We are looking for a talented Customer Onboarding Team leader - one that is passionate about helping small businesses, effective at B2B communications who thrives working in a fast paced, ever changing environment.

Here's a breakdown of the Key Roles and Responsibilities we're looking for:

Providing first class communications with customers from on boarding, to completion and launch of their project

Managing the on boarding team - 5 employees across delivery and design

Monitoring that project aims, stages and timescales are adhered to

Project planning and scheduling

Documentation

Essential

Previous experience in a Project role

Previous management experience

Prior knowledge of retail businesses

Ability to multi-task and manage busy workload

A sound grasp of ICT skills such as using MS Office

Strong verbal and written communication skills

Able to work to deadlines

Resilient and upbeat attitude

A desire to see every job completed quickly and to a high standard, and the ability to push other colleagues to deliver on these goals.?Beneficial

A keen interest in one or some of the following:
Cycling, walking, climbing, horse riding, watersports or similar

Previous retail experience, especially in the sectors we work with.
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